Contributor ⭐

Rewards not added to my account. I have not maxed out today March 4

Forum|Forum|3 years ago
March 4, 2023
110 replies
44181 views

The rewards page is not showing the points I earned today, March 4, 2023. I have not maxed out. The last added points were recorded yesterday March 3, 2023. No points have been added to my account. I have played games, watched videos, and answered quizzes. I complete the activity but the system does not record the points earned. I thought there was a glitch this morning but I tried again in the afternoon with the same results: NO POINTS ADDED for reward activities completed. How can I fix the problem?

R

ridgeviewfarm

Conversationalist ⭐

Videos are not crediting, again. I hope this isn't going to continue until they do their maintenance on Monday morning. We are losing money, again. We should be compensated.

J

jserramcorder

Conversationalist ⭐⭐

go on chat, they just awarded me the points. You have until 5 PM ET to do it or call them on Monday.

J

jserramcorder

Conversationalist ⭐⭐

I am on chat right now with them. I have had this issue in the past and going to chat usually awards me the points. good luck

J

jserramcorder

Conversationalist ⭐⭐

Just had a chat with them, they know it is a problem and said they added the points to my account. If you have time for the chat (before 5 PM ET) try that. If not, call them on Monday to report issue. They may be able to reward for all days missed. Good luck

J

justread

Contributor ⭐

Same here - no points being rewarded. I have used Google, Firefox and Safari, and no points awarded through any of these browsers today, 3/4/23.

N

NoahCount

Contributor ⭐

I'm using Firefox on W10 and am having the same problem. Thanks for trying the different browsers so I don't have to now. 😁
If the web games interface read this, I'm letting you know that the pop-up telling me whether I earned points is also not coming up.

C

coolmaine

Conversationalist ⭐

It's not you, we're all having the same problem. Only AARP can fix it.

J

J896552

Contributor ⭐⭐

I earned about 1200 points on March 3rd. The website went down and when it came back on, I could not earn any points. Still can’t today.

R

RobertH907193

Contributor ⭐

No points adding this web site has tons of problems all the time for being such a large organization they could do with a good look into all of the problems.

AARPJanelleM

Community Champion ⭐

I'm so sorry for any frustration this has caused. We are experiencing a reported site outage and are working to get to the bottom of it. Please try again later.

@carvazneg @RobertH907193 @J896552 @coolmaine @justread @ridgeviewfarm @jserramcorder