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a170760g
a170760g
Contributor ⭐⭐
October 30, 2024

Redemption causes this error, "Unable to process your redemption request"

  • October 30, 2024
  • 49 replies
  • 12551 views

This occurs on 2 different browsers & the app on my Android phone. It occurs for both Sweepstakes & Instant Win items. Error is: "Unable to process your redemption request".

 

Repro:

1. Go to redemptions page

2. Click on an "Instant Win" - also true for Sweepstakes item with similar steps

3. Click on "Redeem and Spin"

4. Error given is "! Unable to process your redemption request" - see attached snippet

This happens for all "Instant Win" & Sweepstakes items I have tried.

 

Several other people are having this issue, see posts where the date is 10-30-2024: https://community.aarp.org/t5/Redemption/Error-quot-Unable-to-process-your-redemption-request-quot/m-p/2575136

 

Thanks, Andy

 

Thanks,

Andy

    49 replies

    Show previous replies
    KatieK813364
    Contributor ⭐
    November 1, 2024

    Sad that we lost access to redeem for the extra credit gift cards.

      robin24
      Conversationalist ⭐
      November 3, 2024

      Maybe we have to contact Merkle ourselves, which is their sweepstakes/instant win administrator. We are only getting bot answers from AARP. Let me check your account ...

        VanessaH806096
        Contributor ⭐⭐
        November 9, 2024

        I am still having the same issue. It's been more than 5 business days and no one contacted me about it. 

          jserramcorder
          Conversationalist ⭐⭐
          November 12, 2024

          They suggested I might not be following the rules.  Apparently this is their new standard line as others are also getting this canned reply.  Of course the upcoming three day maintenance has NOTHING to do with this nor did the unexpected maintenance a week ago.  My renewal is coming up, may have to reconsider…

            KatieK813364
            Contributor ⭐
            November 13, 2024

            Issue came back again. "Unable to process your redemption request" everything was working last few days.

              RenateW69623
              Community Champion ⭐
              November 13, 2024

              I wonder if anyone has actually got this fixed.  Maybe there is somebody who did, but just hasn't commented on any of these posts. Sounds like your fixed worked for a few days, which was a little better than my fix which only lasted for one day.

                a170760g
                a170760gAuthor
                Contributor ⭐⭐
                November 20, 2024

                There are a lot of technical problems with the site today, but although the same error appeared at first, I now only get system errors. Some redemptions are working after several tries with each try giving this error, "Sorry, we are experiencing longer than expected delays in your point redemption. Please check your transaction history in a couple of minutes to confirm if your redemption was successful. Thank you for your patience."

                  AlaaY870717
                  Contributor ⭐
                  January 24, 2025

                  Yea you have said that before with me and guess what I sent a private message and no response. crickets...

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