Contributor ⭐⭐

Redemption causes this error, "Unable to process your redemption request"

Forum|Forum|1 year ago
October 30, 2024
49 replies
12551 views

This occurs on 2 different browsers & the app on my Android phone. It occurs for both Sweepstakes & Instant Win items. Error is: "Unable to process your redemption request".

Repro:

1. Go to redemptions page

2. Click on an "Instant Win" - also true for Sweepstakes item with similar steps

3. Click on "Redeem and Spin"

4. Error given is "! Unable to process your redemption request" - see attached snippet

This happens for all "Instant Win" & Sweepstakes items I have tried.

Several other people are having this issue, see posts where the date is 10-30-2024: https://community.aarp.org/t5/Redemption/Error-quot-Unable-to-process-your-redemption-request-quot/m-p/2575136

Thanks, Andy

Thanks,

Andy

redeem error

N

Nadja7

Contributor ⭐⭐⭐

I am unable to play instant win games as well!

S

SeanK1

Contributor ⭐⭐

Same here

D

dv48813549

Contributor ⭐

same

J

jserramcorder

Conversationalist ⭐⭐

When I chatted with AARP this morning about it, they said they would put in a ticket and it may take 5 days to resolve! And to top it off, they said it was an issue with my account! I asked them if others reported this, of course the answer was no. Here is my ammunition for my Follow-up call tomorrow morning. And the new month and new awards are less than 24 hours away…

a170760gAuthor

Contributor ⭐⭐

Thanks for putting a ticket in on this!

R

RenateW69623

Community Champion ⭐

Same problem for me. But if it is our accounts that are screwed up, everyone who has this problem may need to have a ticket created to fix it (assuming they even can fix it).

S

shamit

Community Champion ⭐

You can add me and my husband to the list of people unable to play the instant wins or enter the sweepstakes. And we are on different computers and different browsers.

As always it isn't a problem with their site. They always blame us. Sure seems as though there are a lot of accounts with the same problem, all at the same time.

A

AARPConsumerCare

Community Champion ⭐

I can understand your frustration, @shamit. Please check your private message, I'd like to take a look into this for you. - Diana G.

K

KatieK813364

Contributor ⭐

Count me as well.

a170760gAuthor

Contributor ⭐⭐

I just put in a service request through Chat for this. It has now been escalated - as someone said, that's an up to 5 business day wait. If people can put in some more chat requests, that likely will help. Feel free to copy my repro steps, et al.

-Andy

a170760gAuthor

Contributor ⭐⭐

Update: I did not receive any help on this within 5 business days. I contacted a service rep in chat who looked it up & saw no updates in their system. They put a note in the escalation & now I have to wait another 5 business days for an answer. Wow, this is frustrating!

Has anyone had their account fixed?

R

RenateW69623

Community Champion ⭐

I got an email on Thursday saying "Our technical team has completed their review. You access was restored and should now be able to redeem points if the Rewards program guidelines are followed." I logged on and was able to play the Instant Wins and Sweepstakes. But then when I tried on Friday, the error was back.

N

Nadja7

Contributor ⭐⭐⭐

If everyone having the same issue respond to this topic thread, we can get an idea how many people this really is affecting. Is it just a handful?

S

SeanK1

Contributor ⭐⭐

I got a reply via email this afternoon, but they acted like the issue was fixed which it isn't.

a170760gAuthor

Contributor ⭐⭐

I just completed the Extra Credit items for Nov. 2024 (with the usual fails on giving points for things completed) and I cannot get any gift cards! Same error for them as indicated above. Also, it took 50+ tries just to get the gift card to come up for trying to redeem without an error. This is so frustrating!

V

VanessaH806096

Contributor ⭐⭐

I'm really frustrated with the situation. I was told there was a technical difficulty, yet I’ve missed out on all the gift cards this month. My mother was able to redeem her points without any issues, so I don’t understand why I’m having trouble. Who do I need to contact to resolve this issue? Clearly, the chat support isn’t helpful. This isn’t fair, and I need to know how it’s going to be fixed.

a170760gAuthor

Contributor ⭐⭐

Hi,

Sorry to hear you're having the same issues. You can call or chat to get a service rep to help you. They need to create a service request (ticket) escalating to a specialist. The first person you talk to likely cannot actually resolve this for you. Unfortunately, they don't appear to know what this problem is.

Best to you, Andy

N

Nadja7

Contributor ⭐⭐⭐

Just when you think it can't get worse, it does. Cannot redeem for gift cards! UGH!!!

How many of you are having this problem?

A

AARPConsumerCare

Community Champion ⭐

@Nadja7 I'm sorry you're still having this issue. We will need to look into your account and create an escalation for our designated team to assist if needed. Please respond to my private message when you have a moment, and I'll be able to investigate this further. - Janelle M.

J

jserramcorder

Conversationalist ⭐⭐

Janelle, if you are on the help team please make it so all not just one affected members can pm you or better yet you can contact all of us.

R

RandyK116611

Contributor ⭐

Same issue for me for the past few days.

A

AARPConsumerCare

Community Champion ⭐

@RandyK116611 Thank you for letting us know! Let me check on your account. Please send me a private message with your full name, mailing address and email address, so I can look into your account. You may need to enable your private messages first, here is an article with steps to do that: https://aarp.info/47hWcl7. - Janelle M.

R

r767831w

Conversationalist ⭐⭐

Why do the reps here keep responding to individual messages as though this is an isolated problem specific to certain people? There are dozens of messages about this! The same thing is happening to me. Obviously something is wrong centrally, and it needs to be fixed from there, not through individual accounts.

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