Contributor ⭐

Buying cards almost always almost always errors out

Forum|Forum|4 years ago
September 7, 2022
125 replies
48894 views

I've given up so many times when I wanted an AARP card because it seems like a lottery with this error that has been posted over and over since 2020 😞

Does anyone know of a way to get PAST this? I cannot call because I don't have a phone reception where I am

There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.

apparantly

AARPJanelleM

Community Champion ⭐

@StnicholasB224079 This error occurs most often when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Participants can't make a purchase using someone else's credit or debit card. If the name and/or address do not match exactly, please click EDIT to modify (Common discrepancies include missing building or apartment numbers, and P.O. Boxes; also, ensure that there are no missing characters or misspellings). Additionally, ad-blockers can cause this error message. If you are using third party or browser-based ad blockers, please try disabling the ad blockers.

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SerenaW150755

Contributor ⭐

The information on both my CC and AARP rewards match. The only difference ^might^ be the word "Ct" on my address (even though I have zero issues with other vendors as far as that's concerned), but it worked last week enough to but a hold on my CC, but not register as a transaction on AARP.

I've tried both on Chrome (PC) and Safari (phone).

AARPJanelleM

Community Champion ⭐

@SerenaW150755 Please try disabling any ad blockers that you may have. Here's the info we have for Chrome and Safari ad blockers:

Chrome

At the top right, select Settings.
Under "Privacy and security," select Site Settings.
Under "Additional content settings," select Ads.
Turn off Blocked on sites that tend to show intrusive ads.

Safari

Open up your Safari browser.
Click on Safari located in the menu bar of your browser and select Preferences. ...
Click on the Extensions button. ...
Navigate to and click on AdBlock in the list of extensions in the left pane.
Toggle the On button to Off in the Preferences window.

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df1146

Contributor ⭐

Just checking in to say this is still happening. I purchased a few gift cards and it went through fine. About an hour later, I tried to do that same with the exact same info and it doesn't work. Now it won't work with any credit card or paypal.

"There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305."

KellytheBelly

Community Champion ⭐⭐⭐

@AARPJanelleM wrote:
@StnicholasB224079 This error occurs most often when a billing mismatch is detected. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Participants can't make a purchase using someone else's credit or debit card. If the name and/or address do not match exactly, please click EDIT to modify (Common discrepancies include missing building or apartment numbers, and P.O. Boxes; also, ensure that there are no missing characters or misspellings). Additionally, ad-blockers can cause this error message. If you are using third party or browser-based ad blockers, please try disabling the ad blockers.

@df1146 Does this (above) apply? Did you try to do the same, but on another account? If not, then there is a problem and you should contact AARP Rewards Support at the number you've provided.

Hope it gets resolved for you. 🙂

⭑ ๋࣭ ⭑... ⌞What the GLITCH!⌝ ... ⭑ ๋࣭ ⭑(っ ͡ ͡° - ͡ ͡° ς) Made of flesh and bone, not chips and blips.

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VanessaV203905

Contributor ⭐

I am having issues too. I wish I had known that this was a common issue, I wouldn’t have signed up with AARP last week. Has anyone figured out how to fix this issue? I have tried 2 different cards and I am having the same problem.

C

CynthiaE81223

Contributor ⭐

Having the same problem. I purchased this morning then went back to get more as I am not at my limit and I get the error message. I called twice and was told to sign out and wait a hour....didn't work. They just keep giving the run around on the phone.

L

LeighR342196

Contributor ⭐

Just commenting to say we’ve had the same issue. Instead of allowing me to purchase over the phone they’ve “escalated my case” … completely unhelpful.

K

KathyK737229

Contributor ⭐⭐

Hello, I have been trying to buy gift cards for over a week. I keep getting the same error message and Customer Service is not helpful at all!! my billing info and card info and account information with AARP all matches!!! I join AARP to get a discount on gift cards and I can’t even buy one

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RyanR564160

Contributor ⭐

I too just had a problem buying Princess Cruise line gift cards and I was able to get through without an error, but I have not received any emails about it, nor does it show up on past purchases or transactions and it has been a few days. Also, I'm unable to purchase more gift cards (since I purchased my monthly limit of 5) so I cannot try to re-purchase them. Also turned off ad blockers prior to purchasing, entered in my payment details exactly as they are shown on my credit card and credit card billing statements.

Should I immediately get an confirmation email after purchasing? Since I did not, I don't have any reference to try and escalate other than here.

AARPJanelleM

Community Champion ⭐

@RyanR564160 Let me help, Ryan! You should receive the gift card email within 24 hours. There is no record of the purchase going through on your Rewards account. Please check your bank statement to confirm that the charge did not clear. You are welcome to try the purchase again, I'm here if there's anything I can do!

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RyanR564160

Contributor ⭐

Thank you @AARPJanelleM for looking into it. I was able to purchase 5 gift cards yesterday afternoon, and received one of the emails for the cards, but I haven't received the emails for the other four. I see that my card has been charged on my end to show that the transaction went through. Is it possible to resend those other 4 emails?

A

AndreA261744

Contributor ⭐

Same error as everyone else. Does AARP not know or listen? This is in June 2023 and it appears to not be fixed. I have tried multiple credit cards, computers, ip addresses, paypal, clear cache cookies, cellphones and nothing. This is a problem with AARP

K

KathyK737229

Contributor ⭐⭐

I agree; so frustrating! Same as you...I've used paypal, various credit and/or debit cards...cleared out my cache, my cookies, disabled my pop-ups...used chrome, firefox, edge, and safari...used cell phone, laptop, ipad, desktop - still an error!!!! And I'm told 'tech is working on it' - no one has called me -and meanwhile I can't buy my cards!

AARPJanelleM

Community Champion ⭐

@KathyK737229 Hi Kathy! Your case is being worked on by our team and I see a notation that a voice message was left for you on June 1. Please be sure to reach out to our team if you have any questions regarding the case!

T

ThomasW316733

Contributor ⭐

I’m also getting the error on a perfectly good card. All my information is correct. “ Something went wrong with your transaction. Please try again or contact AARP Rewards Support at 1-866-451-6305.“

very frustrating!

AARPJanelleM

Community Champion ⭐

@ThomasW316733 Hi Thomas, thanks for joining our family! Please confirm the name and address in the checkout cart exactly match the info found on your card statement. Also, be sure to disable any ad tracking blockers you may have in your browser settings. If you continue to have this issue, please send me a private message and let me know what browser and device you're using as well as the name of the item you're trying to purchase. Check out how to send a private message here: How do I send a private message

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DominiqueM529335

Contributor ⭐

I am getting the same message for about the last month now! My cruise is coming up and I really need to get these gift cards! I have already called and that was no help. It's so frustrating.

AARPJanelleM

Community Champion ⭐

@DominiqueM529335 Your escalation was resolved on Sept 8 and there are no issues on your Rewards account. Have you had an opportunity to try a transaction today? You may encounter this error message when a billing mismatch is identified. Please verify that the name and address you entered at checkout exactly match your payment card's billing statement. Common discrepancies include missing building or apartment numbers and P.O. Boxes. Participants can't make a purchase using someone else's credit or debit card. You may also want to try disabling any browser based or third party ad blockers that may be interfering with the transaction.

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DominiqueM529335

Contributor ⭐

I have tried multiple cards. I have checked my address on my billing statements multiple times. Still no luck. It is very frustrating. How can this be fixed? I have also made sure my settings are correct!

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KathyK737229

Contributor ⭐⭐

I'm not sure what happened or what changed - but all of a sudden one day - mine started working!!! Just keep trying. I tried every day for nearly two months and then all of a sudden - bam! It started working!!!

K

KellyN494944

Contributor ⭐

its November 5 2023 and its still broke, AARP website is horrible. I want a refund on my membership this year.

AARPJanelleM

Community Champion ⭐

@KellyN494944 Hi Kelly, I'm here to help! The website is working properly. AARP Rewards participants will encounter that error message when a billing mismatch is detected. I reviewed your membership and I see your first name has been changed a couple of times recently. Please be sure that the billing details for your credit/debit card EXACTLY match what's on your AARP membership. This includes the name spellings as well as typos in the billing address. Also, participants can't purchase gift cards using another person's credit/debit card.

J

jr6178

Contributor ⭐

This is not an accurate statement. I use gift cards from work to buy Carnival cards. Sometimes they work, sometimes they don't. The name on the card ALWAYS the same. Eventually, all the cards work. So, nothing in your answer is actually true.

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