General Help

Three games (so far) say no points awarded because I've previously completed the game. No I have not. Once again the Rewards program is not working properly. 

Trying to get a auto/home quote.  I keep getting this message when i start typing in my address:It’s Not You, It’s Us We’re sorry. Our system just blipped. You can get a new quote at thehartford.com. Or call us at 1-877-732-7782, M-F 7am-8pm, Sat-Sun 8am-6pm, ET. Why do I keep getting this message?

This morning, when trying to access Rewards I received a message asking for a phone number for 2-factor confirmation and stating that it was voluntary.  I declined and was sent to a general Rewards description page.  There was no way provided to access Earn or Redeem.   Anyone else having this problem?

I understand that AARP does not staff customer support off hours, but I would like to log my issue (ticket?) NOW, and not be forced to call during the work day.   The BOTs say that I should be able to send a message to a live agent now via email or the website.  But when I asked for an emal address to the BOT it says 'sorry, I don't have an email address, but suggests that I check the website.  The website has now info.   Aargh.   Is there an email address, or URL where there is a webform, so that I can send in my issue for a live agent to review at their convenience?  

Medicated eye drops -- Xiidra and Miebo -- cost thousands of dollars ($18,000) per year out of pocket since most PDP plans will no longer cover them.  1 plan that will cover them costs $5,500 per year.  The AARP prescription discount card Optum RX doesn't help; it's still over $12,000.  If you are less than 65 years old, you can get these for $0 - $25 per month but if you are on Medicare, you have to pay thousands!  This is not fair to senior citizens.How can we get these expensive eye drops added to the list of negotiated drug prices to get them down to what the people less than 65 years of age pay?

This is directed to the AARP Community Care Group and involves this Community Board and the guidelines to which we are all accountable when posting on this Community Board. I read most all post that are given here; most are just fine.  However, when a person comes here to post a grievance and gives some data point - numbers or how the program works or is being changed - they need to back up this criteria with some link on where they have found the information so that we, the others reading such from them, can check it out for ourselves. This has to be enforced or this board should just be changed to games and songs because at least they are not spreading misinformation.From Your Guideline for this board.  Cite your sourcesWe encourage members to use online resources in their discussions. But please be sure to cite your sources and give credit where it is due. You may link to and summarize cited sources but may not copy entire articles or videos into your post. False

  I have attempted to play the Spin to Win $5K Sweepstakes which it states to visit daily for chances to win $5K + gift cards.  It also states it ends on 12/15/25. Also in red lettering it shows “See Rules + Enter Now! Each time for the past 5 days after clicking on the “See Rules + Enter Now! (In red), it takes me to the page where `you can “Spin to Win” and I press the “Enter” button (also in red) and it takes me to a page that is completely blank except for the message that reads “Bad Request”.   Why have a “Spin to Win $5K Sweepstakes” that you can enter every day when I have yet to enter it once due to the “Bad Request” message.   This email should go to your webmaster for the website or the administrator of this sweepstakes so they are aware of it and it can finally be fixed.

For the last 2 days, I have encountered an error when trying to log in to the AARP Travel Center. Is anyone else having an issue?  

Just signed up for the digital version of the magazine and bulletin. But how will I know when they are available? Is an email sent? Or is it a text? Or something other?  Thanks.

I am trying to read the AARP Magazine in my browser (Chrome) and I would like to page through it using my keyboard but, as far as I can tell, no keyboard shortcuts are provided. I tried it all the obvious ones such as the arrow keys. You might say "Just use the mouse." But the mouse navigation is annoying because the less-than and greater-than symbols (see example photo below) in the lower-right hand corner jump around on some pages which means I have to move my mouse a bit each time before clicking. It is as if I'm playing a video game and the website is intentionally challenging me to retarget for each page. Sigh.  I called AARP and the representative couldn't even verify the issue ("Sorry but we're not permitted to view our own website while we help customers"). Sigh. I've never seen an online magazine that didn't support keyboard navigation. Am I missing something?

 I entered the contest yesterday. I used the same link. My internet security stated that it was a malicious site. Proceed with caution. Somethingis  strange about that  sweepstakes. Probably fake. I will not enter this sweeps again. Use with caution. 

All I get is “Bad Request.” No spin available. What a waste. Typical

When you follow the links for the free national hearing test included in the recent newsletter, it requests that you complete a survey and then issues a link to the test, but the link does not work.  So now I am on a email lists for hearing aids I guess.  

I just had a weird experience with my AARP app. First, I was logged on via desktop browser.  While still logged on, I opened my AARP app and tried to go  through the logon process.  It just displayed the rotating circle, never finishing the logon.  I eventually logged off my desktop and then tried the AARP app, and it worked.  Is this some kind of security feature? Next, in the Android app I clicked on things like "My Account", but all I got was a blank screen: Then, I tried going to "My Games" and got an error message:  I'm using Google Fi VPN on my phone.  This has never been an issue, before.  Granted, it's been quite a few months since I last used my Android app for accessing AARP.  But is there a fix for this, other than disconnecting my VPN?

Is there a post somewhere on AARP where folks can connect if looking for appropriate age/chemistry room mates? Similar lives and interests. According to Google there is and I can see one but it asks you to signin to post and when i do i get dumped on AARP'S homepage and I can't locate the post. Your assistance would be greatly appreciated! Cheers.

Why do I have to keep watching the same stupid Humpty Dumpty commercial over and over again when I play games. This thing is 3 1/2 minutes long. I don't need a mattress but even if I did this would tick me off.

The AARP 1040 Tax Calculator is a useful tool for estimating taxes. Does anyone know when AARP will be updating this calculator with the 2025 tax code changes that were passed this year. 

Although I keep accumulating AARP points, there's nothing that I want to exchange them for. Anything that I might pconsider costs far more than the number of points that I'm likely to accumulate in my lifetime. What is the benefit of this program?  Does anyone see any value in it? Most of what I can purchase with my existing points is merely a teaser to get me to buy more expensive products from the seller.  If you want to continue this program, at least offer something worthwhile, or even better, give me a discount on AARP's programs that I use.

The instructions are to go to My Settings/Preferences/Private Messenger tab to turn on private messaging. Following the instructions, I do not get the Private Messenger tab to be able to turn on. How can I rectify this?

 I Just want to get an AARP PHYSICAL membership card MAILED (NOT Emailed) to my address. Not interested in E-Cards.  Not interested in the App.  Will never load the AARP App on my phone.  This has proven to be daunting! I live in the physical world and I just want to receive my physical membership card by surface mail to my address.  Not planning to review my membership due to this!S.A. 

Ever since my renewal a few months ago, I have not been receiving the magazine or bulletin. I have also gone on the app to check each for status and have no luck navigating that info. Please advise ASAP.Thank you

Is there a television set that is friendly to seniors, i.e. does not have a complicated remote and initial screens that have all kinds of unnecessary icons?

Hello I am wondering what I’m being charged for? I did not give authorization to withdraw from my account, cancel whatever it is and refund, thank you!!!

I noticed this issue first with the Arkadium's Fill Ins puzzle but it has now also started on Garden Bloom. The red AARP banner at the top of the page (where it says "AARP - Membership & Benefits - Members Edition . . .") is now lowering down so far on the screen, it is obstructing view of the puzzle. No amount of fooling with the scroll bars fixes the problem. I already have my window as large as my monitor will allow. It used to be the banner would lower if you scrolled over it but recently it doesn't go back up. I'm attaching a screen shot of the problem. Notice the large amount of white space between my bookmark toolbar at the top of the screen and the red AARP banner. 

 I have three specific questions that I've spent countless hrs. researching but can't find the answer to and of which my attorney answers vaguely. This is in regard to my parent's death (90 yrs old) and her sole asset which was a co op in her name in Nassau County NY.  She received community Medicaid from 2021 to 2024 and she died in 2024. Medicaid already sent me the affidavit with amount they want to recover which is sizable. I am the adult child / executor. I'm asking because I am the adult child / executor who would like to know when I can withdraw / use that money from the estate account. Questions:1. What is the timeframe that Medicaid has for estate recovery in New York State? I'm finding mixed AI results online such as 5 years, 6 years, 20 years. 2. Where can I find a neutral third party to answer these Medicaid questions?3. Does anyone have great information regarding their experience with negotiating with Medicaid? My attorney said once I receive the letter fro