General Help

I received my home internet kit on 3/12 and activated it with autopay to get the max discounts with my dashboard saying $50 instead of the $39. I confirmed my initial order had the GETHOME promo code added and I did receive the equipment and first month at the discounted rate. I've wasted several hours trying to get the offshore reps to help by chat and phone and its impossible and have no clue on why it should be 39 a month. Anybody have any luck and what did you do?

You guys sure make it hard to get something fixed. Haven't been getting all points for 2 days some but not all-are you trying to get rid of me? 

I manage multiple AARP accounts. One is for me and the other for my father who is 90+ and not computer savvy. AARP is now requiring a phone number for MFA (multi-factor authentication) which is a great idea, but it will not allow me to use the same phone number for both accounts. Can this be fixed? 

How do I enable 2 factor or multifactor authentication [ Microsoft authenticator or Google authenticator ] on my AARP login. Currently it sends a text to my cell phone but I'm wondering if there is a way to setup one of the authenticator apps that has an ever changing one time code. Microsoft authenticator or Google authenticator is what I use for other accounts when available. https://support.microsoft.com/en-us/account-billing/about-microsoft-authenticator-9783c865-0308-42fb-a519-8cf666fe0accThanks for your assistance!

I want to cancel my membership. I tried calling the 1800 # and that's not even an option since you can't get past all the "special" offers. Can someone help me get this done?  

It appears that the charging port was not populated. When you plug in the charging cord it does not appear to do anything and when you look at the receptacle it is only a plastic hole with no electrical contacts. Of course the charging light does not come on.

https://www.aarp.org/money/taxes/1040-tax-calculator/From this page, there is no calculator available. Yes, I'm logged in. I've tried Firefox & Edge with no success.

There have been so many movies and documentaries you have offered but always at 8 p.m. Eastern time. On the West Coast that is getting off work or dinner time. Once a movie had a showing offered at a different time but not that I have ever seen offered since. We pay the same subscription rate but are not equitably offered these move showings.

  I am unable to add my AARP membership card to my Apple Wallet. The Add to Apple Wallet button does not work in any search engine (Safari, FireFox, Chrome), nor does it work in AARPNow App. I know I can access my digital card in AARPNow, but I prefer to use my Apple Wallet. Any suggestions? 

We get 8 to 15 spam phone calls Monday through Friday! We don't have caller ID so we answer the phone, almost every call starts with a recording and then we are transferred to a "specialist". Since they wasted my time I stay on to waste their time and when I tell them to quit scamming people and get a real job they either hang up on me and about once a day they start swearing at me. These calls are mostly for Medicare part C, but are also med health, extended auto warranty, "you've been in an auto accident", ect, ect. Every call is from an off shore call center and the accents are so heavy they are hard to understand. Sometimes we even recognize the voice from an earlier call. We are on the national do not call list but that doesn't seem to help.So my real question is what can AARP do to help with this situation. I understand from other AARP members and similarly aged people that they are having the same issue. 

I hate the new Mahjong. The symbols are difficult to read and match. Please return to the old one. I have had to stop playing it because it is too hard to read. Thank you.Ihla  

While I agree with the Social Security Bill of Rights (no cuts, no privatization, no etc), it's just no no no. Why isn't there something about improvements and reforms to social security - e.g. raising the income caps on social security taxes - I've read that this alone could fully fund social security. Just saying no and what we want in benefits, without talking about what's wrong and needs improvement, will not garner any additional support that we don't already have or gain partnership with other special interest initiatives with the complimentary solutions. I think we actually have lost some influence on issues related to Social Security. The opponents to Social Security have been playing the long game and it seems to be coming to fruition - by delaying, waiting for (or causing) the national debt to drown social security, framing the discussion as entitlement, all leading to the de-fanging the 'third rail' of politics.

As of May 1, 2026, the scores yesterday and today are in the 144,000 range. Someone is gaming the systerm. 

 Please add a Mortgage Calculator to your web site///Thanks Bob

Just a tip for other seniors looking for a cheap cell phone service without a lot of bells and whistles. Consumer Cellular offers a plan that "looks" like it's a pay-as-you-go deal. That you pay monthly...no long term contracts...etc, etc.  One might assume if you stop using the service, ie, get hospitalized, become infirm, spend time in rehab, get admitted to a nursing home, pass away...the service is not being used month after month after month...they would just cancel the account. You might think it's a monthly service....paid monthly...not being used...end of account. Right? Wrong.  Just because you're not using the service doesn't mean they stop billing you. They do. Monthly. Even when the poor soul is not using the service. And they will continue to bill you until you cancel the service...by Phone. Or by Live Chat with their Customer Service. Because there is no way to cancel the service on line. There is no "Cancel Service" button. I spent over an hour trying

For days now, the Daily Crossword isn’t saving and showing monthly progress.  It also doesn’t display correctly, with the bottom portion of the crossword covered by the keyboard.  I have checked and am logged in.  I am using safari browser and have restarted my IPad.  This seems to be an issue on your end, as I see many others are having this issue.

  Can anyone tell me how to delete the ads and stuff in my inbox? It's just keeps growing and growing! Thanks.

Is home helpers a legitimate place to get benefits?

Since IRA's and required distributions affect seniors greatly, please outline correctly how to calculate non-spouse inherited single person IRA before 2020. Specifically how is the first factor calculated the first year after the death of a non-spouse who had already started taking out RMD's himself and do you use that very same table that was in effect prior to 2020, or do you have to also somehow use new single beneficiary tables as they occur. Everybody, including brokers are very confused on the minus one calculation in the first place, and how new tables are treated in the 2nd place.     I always assumed that the big financial institution handling my parent's IRA I inherited before 2020 was doing so in the correct way.  Now that I have to do distributions myself on my own IRA's I began to construct an Excel table that would give me hints of my future income year by year (and affect on taxes and my SS IRMA status--yeah, a shocker).  My own IRA RMDs turned o

Is there a way to download the AARP Magazine and AARP Bulletin for offline reading on a computer? I have downloaded them on my smartphone and someday I may actually find where they were downloaded to and what format they were downloaded in (PDF, etc.). If there is a way to download to a computer, is there a way to stop the paper delivery so there would be no need to recycle them? Thanks in advance for any assistance. 🙄

HelloI seem to gave lost my card. Need a replacement sent. Member 3101683567 

Something has changed recently on the games pages.  Within the last 2 weeks. The bold red banner with AARP on the left is making it hard to see both the top and the bottom of a game screen. I play the games on my laptop, 15 inch screen.  I can slowly scroll up and have the banner move to the top of the screen.  But then I can't see the top line of the game.  As I slowly scroll down, the darn banner comes down again, as well.  It takes ages to get the game showing top and bottom.  Darn nuisance. Can anything be done about this banner line, please?!

I want to say something about an article in the latest issue. There’s no email address, no mailing address, no editorial contact information, no comment section…how do you give feedback? 

I don’t know why AARP endorses United Health Care (UHC). My wife and I joined an AARP endorsed UHC health plan on January 1, 2026.  Without any notice from UHC, they cancelled our Primary Care Physician from their network effective 3/31/2026.  We received no notice of this change, but rather had to find out by going on line and logging into our account.  It was posted there less than 2 weeks from the effective date of the cancelation, just days before the March 31st deadline for changing Medicare Advantage health plans. This interferes with our continuous care and treatment, and requires us to scramble to get medical coverage.  Our PCP also states that UHC refuses to respond as to why they are being removed from the network after being in network for decades. This is just unacceptable.  How can AARP endorse such a company? When I called UHC, they refused to discuss anything related to this change with me. Bill Bettag    

 I am wondering if there is assistance to help pay for Cross Walk striping in our 55+ community.  This is not something the county does routinely.  Thank you