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bw2221
Contributor ⭐
May 9, 2025

Yo! Moderators! A little help here???

  • May 9, 2025
  • 11 replies
  • 2432 views

When I try to redeem 50 points to have a chance to win a $10 Gift Card, I get a message that says, " You do not have enough points to redeem this reward"! Even though I have several thousand points!

 

Check out the other messages under different headings. I am not alone here.

    11 replies

    r767831w
    Conversationalist ⭐⭐
    May 9, 2025

    Oh good, glad it's not just me!  I have (believe it or not) over a million points, and it's telling me the same thing.  I wonder if it will take them weeks/months to get this glitch fixed, as it has with other glitches.

      StanT408802
      Contributor ⭐
      May 9, 2025

      unfortunately no one cares, that why we never get any responses to our issues. DEAD SILENCE

        AARPConsumerCare
        Community Champion ⭐
        May 9, 2025

        Thanks for reaching out, Stan. We understand how frustrating this can be and sincerely apologize for any inconvenience caused. This issue has been reported, and currently being worked on. We appreciate your patience and ask that you retry the action at a later time. -Cheryl B

        KatherineB698670
        Contributor ⭐
        May 9, 2025

         Having the same problem here.  Cannot redeem points on a sweepstakes.   Get a message that says "Unable to process your redemption request".  Just started today.

          AARPConsumerCare
          Community Champion ⭐
          May 9, 2025

          I can see how frustrating this can be, @KatherineB698670. I would like to take a look at your AARP Rewards account. I tried to send you a private message but it didn't go trhough. Please enable your private messages by following this article: https://aarp.info/47hWcl7 and send us a private message. Thank you. - Diana G.

          CD509263
          Contributor ⭐
          May 9, 2025

          Having the same issue. I just spent way too much time trying to redeem and get no where.

          This website was once so much better than it is now. Too many glitches and no one seems to care. Plus, too many ads to my inbox.

            AARPConsumerCare
            Community Champion ⭐
            May 9, 2025

            @CD509263, we understand your frustration. The issue has been reported, and we appreciate your patience. We ask that you please try again later. - Shannon R

            andrewtoo
            andrewtoo
            Community Champion ⭐⭐
            May 9, 2025

            Same error “You do not have enough points to redeem this reward”

            Totally, erroneous!

            AndrewToo
              WebWiseWoman
              WebWiseWoman
              Community Champion ⭐⭐⭐
              May 9, 2025

              Same here and I have over 2,400,000 points available!

               

              Also tried AMZ sweeps and received same message.

                KatherineB698670
                Contributor ⭐
                May 9, 2025

                 There is a message up where you would redeem points for a sweepstakes that they are having issues and are working to fix it.  

                  AARPConsumerCare
                  Community Champion ⭐
                  May 9, 2025

                  bw2221 Thanks for sharing details about the trouble you're having. The issue has been reported, and we ask that you try again at a later time. - Christy C. 

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