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Contributor ⭐⭐
January 26, 2025

whre is my petsmart gift card?

  • January 26, 2025
  • 26 replies
  • 5853 views

supposedly won a petsmart gift card last night, have yet to recieve an email with the gift card, is this one of the technical issues? anyone else have a problem getting their instant win gift cards? the scheduled maintence every so often, makes the site worse and worse to navigate please leave well enough alone.

    26 replies

    Contributor ⭐
    January 26, 2025

    Same here. I haven't received my instant win Sonic gift card. 

    BillD916633
    Conversationalist ⭐
    January 27, 2025

    @AndrewM333062 

    @SvitlanaS150497 

    add me to that list. I had an instant win on a Petsmart $10 IW on 1/23/25 that I did not get my “CONGRATULATIONS YOU WON” rewards email. 
    I contacted customer service but they claimed there was no proof I had won

    and ask if I had a screenshot. I said no because the rewards AARP rules plainly states a screenshot will not be accepted as proof.
    Rules states the administrator has the ONLY decision. We have no recourse but to accept the decision of this money sucking Vampire.

     

    Community Champion ⭐
    January 27, 2025

    I can see how frustrating this can be, @BillD916633. I've sent you a private message to take a look into this further for you. Thank you! - Diana G.

    Community Champion ⭐
    January 26, 2025

    Same- waiting for Staples card. They took my 15,000 points away pretty fast though.

    Community Champion ⭐
    January 27, 2025

    postman29 We'd like the opportunity to check on this for you! Please send us a private message and include the email address registered on your AARP Rewards account. If you haven't yet enabled private messaging, you can find instructions here - https://aarp.info/47hWcl7 - Christy C. 

    Contributor ⭐⭐
    January 27, 2025

    Same here. Instant win for Michael's last night. I DO have a screenshot and will contact them later today if they don't figure this out and push them through.

    Community Champion ⭐
    January 27, 2025

    @AndrewM333062  Thank you for reaching out! Gift card emails can take up to 24 hours to arrive. The email was sent to your registered email address and came from email@email.aarp.org. Please check your spam and junk folders if it is not in your Inbox. If it's been longer than 24 hours, please reach out in a private message with your email address and I'll be happy to check on yours for you and resend it. Thanks!  Jodee R.  

    Contributor ⭐⭐
    January 28, 2025

    can i get sent a private message so i can reply to it jodee, thanks

    Community Champion ⭐
    January 28, 2025

    @AndrewM333062  I've sent you a private message. Please reply with your email address and I'll be happy to check on that gift card. Thanks!  Jodee R. 

    LesL269823
    Conversationalist ⭐⭐
    January 27, 2025

    Same issue here, tried online Chat with a Rep named Cheryl, she just got to making up things 

    For me, it was Sonic Gift Card Instant Win.

    ADD insult to injury as they say, I got an email congratulating me on the win, but never emailed gift card. I know how to search my email, all folders including spam and trash. 

    My chat Rep is really really bad at making up things, 

    Contributor ⭐
    January 28, 2025

    got a yardhouse gift card a few days ago for points and never recieved, can an aarp representive contact me concerning this?

    Community Champion ⭐
    January 28, 2025

    @KenD101342  I'll be happy to check on that for you. Please reach out in a private message so I can locate your account. It looks like you'll need to enable private messaging: https://aarp.info/47hWcl7 Thanks, I look forward to hearing from you!  Jodee R. 

    Contributor ⭐
    January 29, 2025

    hi jodee tried going into preferences and followed the steps, i do not have the option to click on private email it does not come up

    LesL269823
    Conversationalist ⭐⭐
    January 28, 2025

    2:41 PM today got my Congrats here is your reward email, maybe 3-4 days late..

    Not sure how or why, but I hope the same result for everyone else.

    No reason to believe my chat, phone or forum posts helped. 

    Complaining here is a vent, for results, maybe we need to complain Up ?

     

     

    Contributor ⭐⭐
    January 29, 2025

    just recieved today 3 days later, hope everyone else gets theirs

    Contributor ⭐⭐
    January 29, 2025

    Yep, finally got mine.