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ElizavetaS25584
Contributor ⭐
January 27, 2025

Unable to redeem and play instant wins, haven't gotten Macy's card after the purchase

  • January 27, 2025
  • 11 replies
  • 2751 views

I have been problems with redemption for 6 days. When I try to redeem I have Oops! An error occurred. Please refresh your browser to get back on track. I tried different computers but had the same message over and over. Also I purchased a Macy's card last Wednesday and haven't received it. I have chatted with AARP agents twice but they weren't helpful. Anyone has the same issues with redemption? 

    11 replies

    robin24
    Conversationalist ⭐
    January 27, 2025

    It means that your account has been locked for fraudulent activity. Good luck, could take weeks for them to correct it. After they correct it, you will get an email with the rules, but they will never tell you which one you violated.

      BtW751689
      Community Champion ⭐⭐
      January 27, 2025

      If they decide to tell you.  They like to ghost people.  You get one chance to talk to a real person then it all goes to message that they never reply to.

        ArthurS962137
        Contributor ⭐
        January 28, 2025

         I have been having intermittent issues with getting points after completing an activity, most often after playing Codeword but also with other games as well. Then yesterday I played an Instant Win for a Sonic gift card and got the message that I had won but I never got the gift card. I contacted Chat and was informed that it showed I had played but did not show that I had won and there was nothing they could do about it. It seems to me that there is something seriously wrong here.

         

        AARPConsumerCare
        Community Champion ⭐
        January 28, 2025

        I can understand your frustration, @ElizavetaS25584. I'd like to take a look into your account. Please send me a DM with your email address, so I can check your gift card status. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forwards to hearing from you. - Daniela R. 

        ElizavetaS25584Author
        Contributor ⭐
        January 28, 2025

        Hi, Daniela. I tried to activate Private messages but I was unable to find the Private Messages tab under the Preferences tab. It's missing. Those are what I have.  

        ElizavetaS25584Author
        Contributor ⭐
        January 28, 2025

        I asked my relatives who recommended me AARP to check their Preferences tab. They do have the Private messages tab between the Privacy tab and Kudos tab. However I don't have one,

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