Unable to process your redemption request

Hi @VanessaH806096  — Contact your states’ Attorney General, or the FTC (Federal Trade Commission) for sweepstakes fraud, etc…, as this could put a fire under these people here to get this fixed ASAP.  This stuff shouldn’t be going on for this long and stringing folks on like this is bait and switch in my opinion.

 I am having this exact same issue and it has been going on for the last 2 months for me as well.  I have points to redeem but as soon as I try to redeem points for a gift card I want, I get the message "Unable to process points".  

Frustrating!  What would be very helpful is a schedule of when certain gift cards will be offered for points redemption.

Can someone at AARP please help with this?

they told me the same story, after the first 10 days they put in a new request and cancelled the first one, after that round of 10 days they said it was being investigated but could not offer a time frame.  I don't know why they indicate it would take xxx time they rescind it and basically say it could be resolved or not.  When I told them you owe me for the time I cannot use your program to the fullest they said there were other aspects of it I could use.  I reminded them that the rewards program is a benefit and since I am not getting this benefit why do they advertise it then not honor it?

I'm still in the same boat and I could no reply to the other "unable to process your request" page since it gives me a gray reply tab so I have to start a new topic or conversation and then this one came up so even though it may not be answering a specific post, it is still the same topic.  I was fed up with them being so wishy washy for 6 weeks on this so I told them to cancel my membership and send me my fees which they said they are doing.  Of course that is not instant either, they said it takes 8-12 weeks so in the one hand they are strill stringing me along, I earn the points daily but still can't use them but on the other hand they do not have my most recent funds o pay for their shady operation.  They don't seem to care either way.

"Welcome to the club; I’ve sent two DMs, made the three phone calls, —all for nothing. They told me it’s been 'escalated,' but I suspect that’s just code for 'filed in the trash. I’m choosing to use positive thinking: AARP can't possibly be this incompetent by mistake. This is clearly a test of the system. I haven’t figured out what the prize is for passing the test yet, but I’m sure AARP has a 'Big Plan' that we’re just too stupid to understand.  The only thing I have left is my sarcasm; please don't take that away, too.