Contributor ⭐⭐⭐

!Unable to process your redemption request

Forum|Forum|6 months ago
March 7, 2026
35 replies
6037 views

I sent two PMs (1st of Feb and the 11th Feb). I made a call (I think ten days ago), and my problem is still not fixed.

Community Champion ⭐

Since they are not there during the weekend, nothing more will happen until the weekday. They tell everyone 10 days I believe. Not sure if they mean 10 working days, …so not counting the weekends in there. Hope you get it resolved soon.

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BtW751689

Community Champion ⭐⭐

10 working days means two weeks but they have not been getting this fixes on the first pass. Sometimes 3 or 4 times if you are lucky. File a complaint with better business bureau for additional help. Good luck.

SereneSeagull

Community Champion ⭐

I’ve mentioned other places as well in other posts. I agree

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JohnP937110

Contributor ⭐

I have been trying to get this same issue fixed for over two months. They escalate the ticket but no one ever responds. They claim there is no higher power I can talk to for resolution.

Does anyone know how to reach a manager with power to resolve at AARP?

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Rocky818

Conversationalist ⭐

I know a few people who are having the same issues. I know someone who has not been able to redeem anything for 6 months. They are not even sure if they should continue earning points anymore. AARP is not responding to most of these complaints. I attend a seniors' group once a month. We have about 40 of us. This comes up in our group and we are not getting good feedback about AARP.

SereneSeagull

Community Champion ⭐

Your message @Rocky818 is one that I would hope catch the moderator’s eye. A group of seniors that meet regularly that seem to have the same complaint, would definitely be an eye catching comment, I’d think, for Public Relations department of AARP.

SereneSeagull

Community Champion ⭐

Any luck yet @LutherF ?

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LutherFAuthor

Contributor ⭐⭐⭐

I have not received any feedback. I just checked the website; my issue is unresolved.

SereneSeagull

Community Champion ⭐

Sorry to hear that. A Mod popped in for a few posts on the board, but didn’t pop into this one I see.

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LutherFAuthor

Contributor ⭐⭐⭐

I called AARP again yesterday (13th March). I was told to wait ten days again.

SereneSeagull

Community Champion ⭐

@LutherF since this has been ongoing, and the stringing-along seems unending.

There’s always this …😉

“ Problems with sweepstakes, particularly scams, should be reported to the

Federal Trade Commission (FTC), state Attorneys General, and the U.S. Postal Inspection Service (USPIS). These agencies investigate fraud, deceptive marketing, and mail-related scams. Additional, relevant authorities include the FBI’s Internet Crime Complaint Center (IC3) and the Better Business Bureau (BBB).” — Google search

SereneSeagull

Community Champion ⭐

Any further progress? @LutherF

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ps9656899

Contributor ⭐

I too am having the same problem. Haven't been able to redeem points since Feb. 27th. I have spoken with AARP customer service twice. They have been escalating this problem since March 4th.

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DebraG67159

Contributor ⭐

I am having the same issue since February. I emailed Slovenheim@aarp.org and no response. I've called multiple times to Consumer care and get the same response they will submit a request. I never hear back. I'm extremely disappointed in AARP's lack of response.

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ColleenM993974

Contributor ⭐

We’ve had the same problem for well over a month. We’ve reached out to AARP three or four times and every time we do, we’re told IT will contact us; they never do.

This and all their IT problems are very frustrating and we are seriously considering not renewing our membership.

As I type this, the funny thing is, just to reply to this thread, I had to login three times.

SummerOnTheWay1

Community Champion ⭐⭐⭐

[Friday 4/17/26]

Hi Colleen @ColleenM993974 , I had the same issue 5/16/25 to 6/7/25.

(1) Keep trying to redeem when you think of it. My Rewards Account was fixed BEFORE I received an email from AARP telling me it was fixed.

(2) Wait 10 biz days before calling the AARP Customer Service to tell them issue has NOT been fixed and/or IT has NOT contacted you. I had to wait 15 biz days [22 days total]. And continue to call them EVERY 10 biz days until fixed. It will be fixed.

➡️[*** COLLEEN @ColleenM993974 wrote:
We’ve had the same problem for well over a month. We’ve reached out to AARP three or four times and every time we do, we’re told IT will contact us; they never do.
This and all their IT problems are very frustrating and we are seriously considering not renewing our membership.
As I type this, the funny thing is, just to reply to this thread, I had to login three times.

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ColleenM993974

Contributor ⭐

Thank you!

For the last month+ I attempt to redeem a sweepstakes and/or instant win on a daily basis to see if its been fixed and it always fails.

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CrimsonWormServant

Contributor ⭐

Same issue, a rude customer support representative and her supervisor hung up on me when confronted over this issue. They are just giving customers the run around and not at all interested in resolving the issue.

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