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young1re
Contributor ⭐
November 26, 2024

Unable to process your redemption request

  • November 26, 2024
  • 40 replies
  • 11845 views

Unable to process your redemption request.    Wait 5 days. No reply. Escalation. No fix.

Unable to process your redemption request.  Unable to process your redemption request.

      40 replies

      AARPConsumerCare
      Community Champion ⭐
      November 27, 2024

      I can understand your frustration, @young1re. I've sent you a private message to take a look into this. Thank you. - Diana G.

      mikeian
      Contributor ⭐
      November 27, 2024

      Unable to process your redemption request. Can you look into this please

        AARPConsumerCare
        Community Champion ⭐
        December 2, 2024

        I'm terribly sorry for any frustration this has caused you. I have sent you a private message to check into this together. Thank you. - Daniela R. 

        LutherF
        Contributor ⭐⭐⭐
        November 27, 2024

        They (the tech guys) will fix it. It isn't a system-wide problem, even though there is a daily post on this issue. I noticed this problem on October 30th. It was fixed today for me. They will fix your problem; however, it will take over 25 days.

          DawnP468230
          Contributor ⭐
          December 8, 2024

           "Unable to process your redemption request" I have been getting this message now too for a while now and can't get anything to redeem.  I have tried different browsers and clearing cookies.

          AARPConsumerCare
          Community Champion ⭐
          December 9, 2024

          I'm sorry to hear you're having issues redeeming your points, @DawnP468230. I've sent you a private message to take a look into this. Thank you. - Diana G.

          DawnP468230
          Contributor ⭐
          December 14, 2024

          When is this issue going to be fixed???  I contacted customer service on Monday and still have not heard any update and I see so many people seem to be having this issue.  It is beyond frustrating!  I have the points that I took the time to earn and see redemption offers popping up but not able to access anything, so those will be gone.  I can't even play the daily instant wins. Not to mention time wasted trying to figure out why this wasn't working.  Since it seemed to be a common issue, I expected a lot more from AARP in getting it resolved quickly & better communication.

            Oregonio
            Contributor ⭐
            September 30, 2025

            Now, I'VE been getting that message for the past week!  What's going on, AARP??!!

            AARPConsumerCare
            Community Champion ⭐
            October 2, 2025

            @Oregonio Thanks for reaching out about the error you're getting when trying to redeem AARP Rewards. I've sent you a private message to gather some additional details, and work on this with you. - Christy C. 

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