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Contributor ⭐
November 26, 2024

Unable to process your redemption request

  • November 26, 2024
  • 40 replies
  • 11845 views

Unable to process your redemption request.    Wait 5 days. No reply. Escalation. No fix.

Unable to process your redemption request.  Unable to process your redemption request.

    40 replies

    Community Champion ⭐
    November 27, 2024

    I can understand your frustration, @young1re. I've sent you a private message to take a look into this. Thank you. - Diana G.

    Contributor ⭐
    November 27, 2024

    Unable to process your redemption request. Can you look into this please

    Community Champion ⭐
    December 2, 2024

    I'm terribly sorry for any frustration this has caused you. I have sent you a private message to check into this together. Thank you. - Daniela R. 

    Contributor ⭐⭐⭐
    November 27, 2024

    They (the tech guys) will fix it. It isn't a system-wide problem, even though there is a daily post on this issue. I noticed this problem on October 30th. It was fixed today for me. They will fix your problem; however, it will take over 25 days.

    Contributor ⭐
    December 8, 2024

     "Unable to process your redemption request" I have been getting this message now too for a while now and can't get anything to redeem.  I have tried different browsers and clearing cookies.

    Community Champion ⭐
    December 9, 2024

    I'm sorry to hear you're having issues redeeming your points, @DawnP468230. I've sent you a private message to take a look into this. Thank you. - Diana G.

    Contributor ⭐
    December 14, 2024

    When is this issue going to be fixed???  I contacted customer service on Monday and still have not heard any update and I see so many people seem to be having this issue.  It is beyond frustrating!  I have the points that I took the time to earn and see redemption offers popping up but not able to access anything, so those will be gone.  I can't even play the daily instant wins. Not to mention time wasted trying to figure out why this wasn't working.  Since it seemed to be a common issue, I expected a lot more from AARP in getting it resolved quickly & better communication.

    Contributor ⭐
    September 30, 2025

    Now, I'VE been getting that message for the past week!  What's going on, AARP??!!

    Community Champion ⭐
    October 2, 2025

    @Oregonio Thanks for reaching out about the error you're getting when trying to redeem AARP Rewards. I've sent you a private message to gather some additional details, and work on this with you. - Christy C.