Contributor ⭐

Unable to process your redemption request

Forum|Forum|1 year ago
November 3, 2024
27 replies
5567 views

This has been like this for a week...unable to redeem my points

R

r767831w

Conversationalist ⭐⭐

Yep, and apparently they don't care enough to get this fixed, even though tons of people have been writing in here.

A

AARPConsumerCare

Community Champion ⭐

@r767831w We are here to help and we definitely want to get it fixed! I'm terribly sorry that you're experiencing this website issue. Please send us a private message with your full name, mailing address and email address so we can locate your account and look into the error message. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7. I look forward to speaking with you further! - Janelle M.

R

r767831w

Conversationalist ⭐⭐

I received a private message from one of your colleagues asking for that information, but there was no way to respond -- no reply button, no nothing. Typical IT fail for AARP. So I finally called in yesterday, gave my info, and was told that it would be escalated. But given that so many of us are having the identical problem, why would AARP be troubleshooting this one account at a time instead of just fixing the central problem??! Unbelievable!

R

rc5185366

Contributor ⭐⭐

I think we can all understand that not everything works all the time. It's not about not being able to redeem, although that is certainly frustrating, it's about the lack of apparent concern on AARP's part by not addressing it. For an organization that prides itself on hearing the voice of senior citizens, they certainly seem to be dropping the ball on their own website.

A

AARPConsumerCare

Community Champion ⭐

I understand how frustrating it is to earn points and not be able to use them @rc5185366. It's never fun to experience these kinds of issues. I'd be happy to help you look into this error message. Please send me a DM with your email address to get started. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. Hoping to connect soon. - Daniela R.

A

AARPConsumerCare

Community Champion ⭐

@JoanRich I'm sorry for the troubles! Please reach out in a private message with your email address and I'll be happy to check into your account for you. Thank you! Jodee R.

M

MaryL375174

Contributor ⭐

I tried following the instructions to turn on private messages, but I don't have a "Private Messenger" tab. I have not been able to redeem any rewards for over a week now.

A

AARPConsumerCare

Community Champion ⭐

I'm sorry to hear you don't have the private messenger option, @MaryL375174. I've reported the missing option to our team. In regards to your AARP Rewards error, our team should get back to you within 5 business days. - Diana G.

M

MaryL375174

Contributor ⭐

I called them a few days ago and they said they would escalate the issue and get back to me. Have not heard anything.....

A

AARPConsumerCare

Community Champion ⭐

Thank you for reaching out, @MaryL375174. Glad to hear you've reached out to our team to have your issue escalated. They should get back to you within 5 business days with details. - Diana G.

R

RichardS584511

Contributor ⭐

I have the same problem. Mine started back in October. I have called and was told it was escalated and to wait 3 to 5 business. I did, nothing happened. I called again they said they have to record of and said again they escalated and toward 3 to 5 more day . I did, again nothing.

A

AARPConsumerCare

Community Champion ⭐

I can understand your frustration, @RichardS584511. I've sent you a private message to take a look into this. Thank you! - Diana G.

Sign up

Login with SSO

Login to the community

Login with SSO