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DD73788
Contributor ⭐
February 5, 2025

"Unable to process your redemption request"

  • February 5, 2025
  • 9 replies
  • 2385 views

Ive been getting this error for a couple of weeks now. What is the issue?

      9 replies

      MoonA315490
      Contributor ⭐
      February 6, 2025

      Account new willl "Unable to process your redemption request" . Almost AARP have report all account new and some account different

        NjanochB395915
        Contributor ⭐
        February 6, 2025

        I have try redeem but error "Unable to process your redemption request"

          AARPConsumerCare
          Community Champion ⭐
          February 6, 2025

          Thanks for reaching out to us, NjanochB395915. Can you please send us a private message with your name and email address, so we can take a look into this for you? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

          AARPConsumerCare
          Community Champion ⭐
          February 6, 2025

          I'm sorry to hear you're getting this error, @DD73788. I've sent you a private message to take a look into this. - Diana G.

          KatieK813364
          Contributor ⭐
          February 7, 2025

          I've was told I could resume redeeming points the next day, so the next day came and still got the same message. Tried contacting customer service and was told to wait an extra day, I did still doesn't working. I replied to the email I was sent and haven't heard a single word back. Talk about the worst customer service I've ever seen! Each time I get told a lie and another lie.

            AARPConsumerCare
            Community Champion ⭐
            February 7, 2025

            I can understand your frustration, @KatieK813364. I've sent you a private message to take a look at your AARP Rewards account. Thank you. - Diana G.

            JosephC242735
            Contributor ⭐
            February 7, 2025

             I've been getting the same error since November. Tried multiple times to get it corrected. Everytime I try to call the number in the email I get after it gets "escalated" I get "please try again later". Every single time.  I've tried one last time earlier this week. It's supposed to be "escalated" again. Haven't heard back yet.

              AARPConsumerCare
              Community Champion ⭐
              February 7, 2025

              I'm sorry to hear you're having issues since November, @JosephC242735. I can understand how frustrating this can be. Please check your private messages. Thank you. - Diana G.

              KenD101342
              Contributor ⭐
              February 8, 2025

              i changed my email, purchased 3 gift cards for points last month never recieved, purchased 3 gift cards for points this month never recieved,  contacted 3 different people thru chat they tried resending them nothing, i give up, wasting my time earning points and i get nothing for them, i can't even get a private message on my account, some people can others can't. why is everyone having problems on this website all of a sudden, anyonr have an answer?

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