Skip to main content
AlaaY870717
Contributor ⭐
January 12, 2025

Unable to process your redemption request - 2 + months frustrated!!

  • January 12, 2025
  • 11 replies
  • 2767 views

HOW can I renew when I keep this getting the above message, tried different redemption options, browsers, and you want me to renew in 3 days when this problem has been affecting thousands of people, how can I trust your other services will work?

 

P.S its funny to earn points, no issue. To redeem; issues.

 

 

Unable to process your redemption request 

11 replies

jl4859
Contributor ⭐
January 13, 2025

Same here. I have a ticket opened already, but really, it shouldn't take this long. My ticket is approaching a month old. I'm losing a lot of faith in this program. There's constantly technical issues. 

    je1020
    Contributor ⭐
    January 13, 2025

    Don't give up hope, I just got my account corrected a few days ago.  It took a month and several requests for help, but it did get corrected.  Hope everyone gets this corrected soon.

      BtW751689
      Community Champion ⭐⭐
      January 13, 2025

      you must be the poster child.  seems others get the ghosting after telling us it is our problem, didn't follow rules, won't elaborate....

        AARPConsumerCare
        Community Champion ⭐
        January 13, 2025

        @AlaaY870717  I understand, and I apologize for the inconvenience. I've sent a private message that you can respond to so we can look into this together. Thank you!  Jodee R. 

          AlaaY870717Author
          Contributor ⭐
          January 14, 2025

          just responded. 

          jserramcorder
          Conversationalist ⭐⭐
          January 15, 2025

          I cannot earn or redeem.  My account was deactivated.  No specific reason just that I did not "follow the rules".  I might get a caring ear now and then but it revolves back to the same answer.  And yet NO ONE can say You did this or You didn't do this, just that I did not follow the rules.

          Terms & ConditionsAccessibility statement