Contributor ⭐

Unable to process redemption request

Forum|Forum|2 months ago
July 26, 2026
10 replies
188 views

I just joined AARP last week. Since I'm mostly bedridden, I spent a lot of time on earning rewards. After the first two days, I can't redeem any rewards..I've tried it through thr app, different browsers, etc. , but I keep getting the "unable to process your redemption request "This is frustrating as I was hoping to get the daily max chewy and Amazon sweepstakes entries as. I'm poor. I'll try calling customer service on Monday. Just posting in case any AARP. moderator can fix this problem. Unfortunately, I see that this is a common problem and sometimes doesn't get fixed according to others on this board. This is frustrating.

redemption forum

M

MichaelH852670

Contributor ⭐⭐

I had the same problem a while back and they were able to help me out.

DarrylL35959 was the AARP online person to help facilitate it for me and I was very lucky that they got me up and running again within a couple weeks.

This is the thread that explains my situation and how/who was able to help. Hope this helps you out too.

AARP Online Community and Discussion Forums - Unable to process redemption request - AARP Online Community

SummerOnTheWay1

Community Champion ⭐⭐⭐

[Sunday 7/26/26]

(1) Michael @MichaelH852670 , GLAD they got your AARP Rewards Account "fixed". They did mine too.

(2) Emese @EmeseD226170 , I have "copied & pasted" the post Michael is "referring" to as it maybe difficult to find in that VERY LONG thread. Note, you have to REPORT your "issue" 1st by calling the REWARDS Customer Service (it is different from the REGULAR Customer Service). Then AARP Darryl will look into your "issue" IF it goes past the 10 business days they will tell you about. Lol, some NEW members DONOT have the PM (private message) tool. Another "issue". Hopefully you have it & can send AARP Darryl one as needed. Or post to him using the LINK Michael provided you. I luv the "Members helping Members" on this AARP Community Board. That was so kind of him. 👍 Fyi - ALL of AARP (including moderators) work weekdays 8am ET to 8pm ET only. Good luck, Nicole!

➡️[***

‎05-27-2026 02:45 PM.
Hi @MichaelH852670.

Yes, you’ll need to contact support so a case can be created to help resolve this issue. If you haven’t already reached out to AARP Support, you can do so here: AARP Help. If you have done so, send me a private message so I can check the case status -AARP Darryl

SummerOnTheWay1

Community Champion ⭐⭐⭐

AARP Rewards Customer Service (866)451-6305. They are DIFFERENT from the "regular" AARP Customer Service.

OPEN only weekdays 8am ET to 8pm ET.

E

EmeseD226170Author

Contributor ⭐

Thanks so much! No, I can't private message either. I will call customer service tomorrow. I already paid my annual dues, so I won't cancel butIwon'tremew ifhis doesn'tget resolved in a timelymanneror if Ihavemore technicaldifficulties. ,

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BtW751689

Community Champion ⭐⭐

Keep detailed notes and give AARP the time stated. Likely it will take longer than the 10 business days. Let them know you signed up to include the full rewards program, not just to earn points but also to use points. If you do not get resolution within a reasonable time frame, contact the BBB and file a complaint. AARP may not want to answer you but they will answer the bbb complaint which should give you a fighting edge. Good luck. Also if you do not get resolution after a reasonable time, let AARP know you will cancel your subscription. Even if you do this you can still be an AARP member with less perks but able to earn 5000 points a day instead of 7500. You can still do many things with your points even if you are a free member.

SummerOnTheWay1

Community Champion ⭐⭐⭐

[Sunday 7/26/26]

@BtW751689 , how true = yes, you can still "participate" in the AARP Rewards Program without an AARP Membership. Good feedback!!!

*** I will add, it is best to "play nice" even IF "issue" continues past the 10 business days. Yes, it is FRUSTRATING!!! But you will get MORE HELP by remaining CALM when dealing with AARP. 😉 Nicole!

➡️[*** BtW @BtW751689 wrote:
Keep detailed notes and give AARP the time stated. Likely it will take longer than the 10 business days. Let them know you signed up to include the full rewards program, not just to earn points but also to use points. If you do not get resolution within a reasonable time frame, contact the BBB and file a complaint. AARP may not want to answer you but they will answer the bbb complaint which should give you a fighting edge. Good luck. Also if you do not get resolution after a reasonable time, let AARP know you will cancel your subscription. Even if you do this you can still be an AARP member with less perks but able to earn 5000 points a day instead of 7500. You can still do many things with your points even if you are a free member.

SummerOnTheWay1

Community Champion ⭐⭐⭐

[Monday 7/27/26]

NO pressure to "update" us Emese @EmeseD226170 , but I was "wondering" IF you got a chance to CALL the AARP Rewards Customer Service number I posted for you.

Lol, I usually SKIP Mondays when I CALL as you already know everyone is CALLING after AARP being closed for the weekend. 😂

And I have NEVER had to WAIT for a "human" to answer. 👍

Anyway, hope you are "redeeming" SOON my friend!!! 🤞

Nicole!

E

EmeseD226170Author

Contributor ⭐

I spoke with someone in customer service, and they told me they "would escalate my issue " and that I would hear back from them in up to 10 busseness days. So, the same as I've seen from others with the same problem on this forum. I'll ùpdate ŵhen this gets resolved. Hopefully it won't take too ĺong.

SummerOnTheWay1

Community Champion ⭐⭐⭐

[Monday 7/27/26]

Yes, hopefully this gets "fixed" SOON for you Emese @EmeseD226170 !!! Thanks for "updating" us.

Nicole!

➡️[*** EMESE @EmeseD226170 wrote:
I spoke with someone in customer service, and they told me they "would escalate my issue " and that I would hear back from them in up to 10 busseness days. So, the same as I've seen from others with the same problem on this forum. I'll ùpdate ŵhen this gets resolved. Hopefully it won't take too ĺong.

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