Contributor ⭐⭐

Unable to process redemption request

Forum|Forum|7 months ago
February 13, 2026
51 replies
7759 views

System will not let me redeem rewards to enter any sweepstakes or instant wins. Just gives me an “Unable to process redemption” notice. I got on chat twice, and both times was told they would escalate to someone to resolve issue and that AARP would contact me. So far, nobody has gotten back to me, and I still cannot redeem rewards points to enter sweepstakes or instant wins. I am new to AARP and am very disappointed. Very frustrating.

“unable

SummerOnTheWay1

Community Champion ⭐⭐⭐

📎 [Friday 2/13/26]

Bill @Bill842693 , what DATE were you told your "issue" was being ESCALATED?

Take care,

Nicole!

➡️[*** BILL

@Bill842693 wrote:
System will not let me redeem rewards to enter any sweepstakes or instant wins. Just gives me an “Unable to process redemption” notice. I got on chat twice, and both times was told they would escalate to someone to resolve issue and that AARP would contact me. So far, nobody has gotten back to me, and I still cannot redeem rewards points to enter sweepstakes or instant wins. I am new to AARP and am very disappointed. Very frustrating.

B

Bill842693Author

Contributor ⭐⭐

If I remember correctly, the first chat was over a week ago - I think I waited about a week before getting on chat a second time. The second chat was just 2 or 3 days ago. I trusted the process, so I didn't take detailed notes. I realize a final resolution might take a bit of time, but it would be nice to get a heads up from an AARP person to confirm to me that someone is actually looking into the issue.

B

Bill842693Author

Contributor ⭐⭐

Nicole, thanks. This was helpful. It definitely has not been 3 weeks from my. first chat. I have been doing what you suggested and just trying to redeem when I sign in, in case AARP resolves without a personal alert.

W

WW393731

Contributor ⭐⭐

same here, just joined on Thursday and got this same message. Contacted chat, told the same blah blah which means IF they are true to their word and the 10 days happen it will be Feb 27 before I MIGHT be able to redeem. so much for February. At the rate they are answering (I see many people do not get replies for several MONTHS not 10 days) I will likely have a million points.

D

DarrylL35959

Community Manager

Hi @WW393731

I know that’s disappointing, especially right after joining. Please send me a private message with your email address so I can check the status of your escalation and see what updates are available for you. -AARP Darryl

SereneSeagull

Community Champion ⭐

Hi @DarrylL35959 Seems like a lot of 10 days have past for people.

Any resolutions or compensations being made to all of these folks who keep getting shut out of using their earned rewards?

. AARP encourages us seniors to be proactive and be part of the process to help support other seniors.

I’m seeing a whole boat-load of community members here getting strung out to dry, with this continuous 10 day waiting loop that never ends.

There are laws governing rewards, contests and sweepstakes and I don’t think the never ending 10 day solution response is working for people to get at their earned rewards. I’m not sure if the hope is they’ll give up or what, but lots of frustration that I can see. Months of waiting for it to be solved.

Can they please be addressed? Less complaints make a happier board.

C

CarmaY105065

Contributor ⭐

Good luck with that. I know a few people who have had the same issue for many months, with no resolution. It is a major issue now and many new members are having the same issue. Not many people are having any luck at all.

SereneSeagull

Community Champion ⭐

Hi @CarmaY105065 ,

Write and voice your concerns to their CEO in DC. Mods don’t stop here much lately.

D

DarrylL35959

Community Manager

Hi @Bill842693

I can definitely understand how frustrating that would be, especially after trying multiple times and not getting any updates. I want to help get this looked into. Please send me a private message with your email address and AARP membership number so I can review your account and make sure the issue is escalated for you. AARP Darryl

B

Bill842693Author

Contributor ⭐⭐

Darryl, I don’t know how to send private messages, but fyi. The specialist team still hasn’t resolved my unable to redeem points issue. There has been no communication from any specialist (eg, received report and in the hopper, there are 100 people ahead of you, etc - which would be fine, so I know someone is working on the issue). I tried letting chat know and asking if they could check and they said already escalated and they will not do anything else to help - and told me to just wait. On the bright side, I have 500,000 unused points.

SereneSeagull

Community Champion ⭐

Hi @DarrylL35959 ,

@Bill842693 needs help please. Looks like he’s been waiting over a month.

S

suedan55

Contributor ⭐

I saw that @DarrylL35959 at AARP contacted you and asked for you to send him a private message with your email address....did you do that and did it solve your issue? I am having the same issue- not able to redeem . I am a member for 26 years.

Thanks

B

Bill842693Author

Contributor ⭐⭐

No, I did not. I gave up on AARP Rewards Program. When I go through chat, they say the matter was escalated and there is nothing more to do but wait and someone will contact me. Nobody has gotten back to me yet. I periodically check to determine if I can redeem rewards. As of today, still not resolved.

sorry slow to reply, but I am not monitoring this content.

SereneSeagull

Community Champion ⭐

I’m seeing a pattern here.

R

RosemaryM129167

Contributor ⭐

I too am having this issue. I have been trying to get answers for about a month and a half now to no resolve.

J

JohnW816021

Contributor ⭐

Same problem for months, customer service is a joke on this!

Recommend every affected member CANCEL AUTOMATIC RENEWAL in protest--this might "help".

Btw, they make doing that hard to find...but it's there under "My Account Details"

You can even explain "why" you are canceling auto renewal (Rewards Scam)

HeWhoMustObey

L

LutherF

Contributor ⭐⭐⭐

Have they fixed your issue? I am having this same problem (since Feb 1st).

J

JohnW816021

Contributor ⭐

Same problem for months, customer service is a joke on this!

Recommend every affected member CANCEL AUTOMATIC RENEWAL in protest--this might "help".

Btw, they make doing that hard to find...but it's there under "My Account Details"

You can even explain "why" you are canceling auto renewal (Rewards Scam)

HeWhoMustObey

L

LutherF

Contributor ⭐⭐⭐

It’s hard to believe it is taking this long to resolve this issue. What about the members who are experiencing the same problem but haven’t complained? Are you telling me that AARP is unaware of glitches on its own platform until a user provides input? Really?

J

JohnW816021

Contributor ⭐

Same problem for months, customer service is a joke on this!

Recommend every affected member CANCEL AUTOMATIC RENEWAL in protest--this might "help".

Btw, they make doing that hard to find...but it's there under "My Account Details"

You can even explain "why" you are canceling auto renewal (Rewards Scam)

HeWhoMustObey

M

MichaelH852670

Contributor ⭐⭐

Me too! Started failing yesterday. I was hoping it was something new they broke and it would be fixed soon. Doesn't sound like it. Time to contact support and hope for the best. Is there ANYONE that has gotten this fixed?

SereneSeagull

Community Champion ⭐

Some have had this for months, @MichaelH852670 . Once you contact AARP they’ll look into it and get the name and date of your call and what they say. I’m a big one on documentation. Haven’t had this happen yet, but believe me I’m ready for the hoops to jump and how I’ll handle it.

They will start a 10 day wait before you should call back again, and others have had this 10 days wait turn into another 10, etc… then crickets. Contact them on Monday as they are off on the weekend.

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