unable to process redemption request
I, too have had this issue since 10/29, a month. A ticket was opened when it started, I was told there was nothing wrong on their end and they closed it but nothing changed. I had a second ticket opened, after another week I was told the magic upgrade last weekend would fix it and to be patient. It didn't. Nothing changed. I have sent private messages which go unanswered, I have sent emails to execs asking for them to direct me to anyone who can help, unanswered. The ombudsman division will not respond to emails or voicemail. I have 4 different devices (2 apple, 2 microsoft) with different browsers. I have cleared cookies, cache, logged out and in and restarted and nothing helps. From the hundreds or more of other complaints I also see with the same issue, clearly it is with aarp and not individual users and no one at aarp cares. Everyone in support acts like this is new and I am the only one with an issue. I am going to the Better Business Bureau next week if I continue to hit a brick wall. I encourage everyone else to do the same. If enough people complain to the right place, they will have to acknowledge there is an issue and hopefully try to resolve it.