Conversationalist ⭐⭐

UNABLE TO LOG ON --PHONE REQUIRED

Forum|Forum|3 years ago
April 21, 2023
23 replies
8560 views

Sat April 15 I attempted to log into AARP, something I have been doing DAILY without a problem for several years. A page came up saying a new security measure required AARP to text or phone me a code in order to proceed. I found a "not now" tab, clicked it and was online. The following Monday, April 17 I chatted online with AARP about this feature. Since I choose not to use a phone (yes really) I asked them for an alternate method like email to send me a code if that is what their security detail required. They said they would get back to me in 3-5 business days. Thursday April 20 I got an email--

Thank you for contacting AARP.

We have received your case and have passed it on to our rewards team. We will email you when we have a resolution from them.

If you are still experiencing issues with AARP.org please feel free to contact our toll free number at 1-877-634-8313.

Thank you for your continued support.

So today Friday April 21, I cannot log in at all. I got on chat with them, said they would create a new ticket since my first issue was how to work around the no phone issue. Meanwhile the first issue is not resolved even though it is the fifth business day. I borrow a neighbor's phone and tried to get this resolved. 45 minutes later we are no where near resolved. Meanwhile, I cannot log in, I cannot earn points, and I cannot redeem points!

This added security feature is not helping me. Anyone else with problems like this? I know, I am the only person in their system with no phone, right?!

PS I may not be able to respond to you until my account is fixed....

L

like92115

Contributor ⭐

I don't have a cell phone so it can cause problems (no texting).

I feel your pain jserramcorder.

J

jserramcorderAuthor

Conversationalist ⭐⭐

yeah everyone seems to think we are born with these items

K

Karyn8

Community Champion ⭐

I'm sorry to hear about your issue. AARP could use some more experienced tech help.

Karyn

KellytheBelly

Community Champion ⭐⭐⭐

I am guessing that you may be a non-member right now, and a legit telephone number is required to sign on, as a non-member and member. I know this for a fact that you cannot create an account without a phone number that can be verified. It's a security feature, as it prevents 'just anyone' from creating an account using burner phones/temporary phone numbers (ie Text Now, Text Free, etc...). I do not foresee you getting this resolved until you provide a verifiable telephone number for your account. It sucks, I know, but this is how they are preventing scammers from joining the community, and so on and so forth. Here's a previous discussion on the forum regarding the same thing: https://community.aarp.org/t5/General-Help/AARP-ASKING-FOR-OUR-PHONE-NUMBER-WHEN-SIGNING-IN/td-p/2332713. I thought it was an interesting read.

All in all, I hope you do get it resolved either way. Best of luck~! 🙂

P.S. Just want to tag Janelle, just in case there's something she can help you with further... @AARPJanelleM can you assist with this, or is this just to be an acceptable security feature by AARP to prevent scammers? Thank you! 🙂

⭑ ๋࣭ ⭑... ⌞What the GLITCH!⌝ ... ⭑ ๋࣭ ⭑(っ ͡ ͡° - ͡ ͡° ς) Made of flesh and bone, not chips and blips.

J

jserramcorderAuthor

Conversationalist ⭐⭐

I am a member, have been for a long time, in fact according to aarp over 39 years. I was able to use a phone today to get back into my account but of course can't talk with anyone at aarp until Monday. my argument with this featute for those of us not using a phone, isn't an email verification worth trying?

KellytheBelly

Community Champion ⭐⭐⭐

I'm sorry, but what you're saying doesn't seem to make sense to me. There's something missing. Either way, I would prefer just the email verification as well, but in this case AARP requires that you have a telephone number that accepts SMS, not a burner phone, because they do not accept SMS. In addition, better watch out because some companies are going even further with security verification and requiring your DL and a selfie to use their perks. I have had to do this several times lately, and I feel it falls into confliction of privacy, yet because I am a real person, I will do it. Hate to be called a liar first, and show proof that I'm not, later. 😉 Hey, again glad you got into your account. How did you manage it, by the way? Just by providing your telephone number, again? Did you use someone else's cell number, and why, if you were able to get back into your account, would you need to contact them on Monday, or use the link from 2020 as ammunition? Are you saying that you contest the cellphone requirement and are trying to have them allow you to be an account holder without a telephone number? That's where this gets confusing for me.

Unless, you feel as if you are/were:

In that case, ah, nah. You use the services, all should apply. There should be no exception. Have you seen the scammers on here, by the way? It's ridiculous. And those accounts have provided legit phone numbers, which should concern not only you, buy everybody else here.

⭑ ๋࣭ ⭑... ⌞What the GLITCH!⌝ ... ⭑ ๋࣭ ⭑(っ ͡ ͡° - ͡ ͡° ς) Made of flesh and bone, not chips and blips.

I

IrmaL772120

Contributor ⭐

I agree, this is a problem for me as well. I called AARP and they stated no one else has this problem. Additionally, I wrote a letter and I never received a reply. I have no problem accessing all my other accounts (banks, utilities, financial institutions etc) they all offer both phone (landline or text) and email options. This is most frustrating

OneDayMatisyahu

Community Champion ⭐

Had the same experience with the AARP phone verify recently .......

click here ----> https://community.aarp.org/t5/AARP-Rewards-Connect/Rewards-Phone-Verification-2025/m-p/2587434#M7248

Anyhow after reading the AARP text it looked like we needed a cell phone; with my Spectrum modem with internet and one integrated phone land line I used this number and it went thru -- comes back as 'audio 6 digit code' - repeated 3 times - I cleared/ was accepted/ how relieved 😀 .

Get your pen and paper.

On a cell phone connection - it also came back as a 'audio 6 digit code' - repeated 3 times - cleared again.

So try your land-line phone; doesn't have to be a cell phone.

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