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ridgeviewfarm
Conversationalist ⭐
January 19, 2026

Unable to complete your request

  • January 19, 2026
  • 5 replies
  • 1129 views

This is the fourth message I've posted about this.  The other three have disappeared.  It has been 15 days since I chatted with AARP.  It has been 15 days without being able to enter sweepstakes, redeem for instant wins, purchase gift cards with points, and probably buy cards with $'s.  Nothing has changed, and we have heard nothing from AARP.  I've tried chatting with them today, three times, and every time it tells me to try during their business hours.  The times I've tried have all been within business hours, the last at 3:30 PM ET.  At this point, there is very little likelihood that we will renew our membership next month.

      5 replies

      RenateW69623
      Community Champion ⭐
      January 20, 2026

      It sounds like you've spent a lot of time trying to get this resolved, so I'm not sure if you want to spend any more time on it. Have you tried to contact the admin on this forum? You might get more help from them than from the regular chat.

        rednexsrus
        rednexsrus
        Community Champion ⭐
        January 21, 2026

        @ridgeviewfarm 

        Yeah, give it one more try by calling the 800 number

        sometimes talking to a human can produce good results

        good luck

        lucyp

        lucyp061351
          DannyR460945
          Contributor ⭐
          January 26, 2026

          When i try to redeem points it says server not working try again. Doesnt work, i just want a refund for my aarp membership if i cant purchase or redeem gift cards. Even quitting is a hassle. Good luck tho. Hope you let us know how it goes

            ridgeviewfarmAuthor
            Conversationalist ⭐
            February 3, 2026
            It has been four weeks since this problem began for us and I first chatted with AARP.  It has been four weeks without being able to enter sweepstakes, redeem for instant wins, purchase gift cards with points, and probably buy cards with $'s.  I have also called and e-mailed numerous times.  Nothing has changed, and all I have heard from AARP is a message from Magda telling me she is referring the problem to AARP's technical support team.  (They have a technical support team?!)  That was a week ago, and nothing has changed.  It's a new month, and we are now losing out on more sweepstakes, instants, cards for points, etc.  (Last month, we wasted points entering sweepstakes for the first five days before this mess started.)  Our membership, after 25+ years, expires in 25 days, and, at this point, there is very little likelihood that we will renew our membership.
            ridgeviewfarmAuthor
            Conversationalist ⭐
            February 3, 2026
            It has been four weeks since this problem began and I first chatted with AARP.  It has been four weeks without being able to enter sweepstakes, redeem for instant wins, purchase gift cards with points, and probably buy cards with $'s.  I have also called and e-mailed numerous times.  Nothing has changed, and all I have heard from AARP is a message from Magda telling me she is referring the problem to AARP's technical support team.  (They have a technical support team?!)  That was a week ago, and nothing has changed.  It's a new month, and we are now losing out on more sweepstakes, instants, cards for points, etc.  (Last month, we wasted points entering sweepstakes for the first five days before this mess started.)  Our membership, after 25+ years, expires in 25 days, and, at this point, there is very little likelihood that we will renew our membership.
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