Skip to main content
Pamsbaker12
Pamsbaker12
Contributor ⭐
January 30, 2023

Still haven't received Carnival gift card

  • January 30, 2023
  • 33 replies
  • 15852 views

I ordered a 500 Carnival E gift card on the 25th. I still haven't received it. I tried doing the chat function and someone was trying to help me. Tried resending them with no luck also never received a confirmation email and the chat was cut off. Today I can't get the chat to load and I have been on hold and getting nowhere. Money was taken out of my account right away,

    33 replies

    623364
    Contributor ⭐
    January 31, 2023

    I tried ordering today and yesterday and keep getting payment issues, but I know the card works on other websites…

     

    perhaps it’s time to start taking business to a place that works

      AARPJanelleM
      AARPJanelleM
      Community Champion ⭐
      January 31, 2023

      @623364 Are you receiving an error message at checkout on the Rewards site? Please provide me with some more information and I can look into it!

      623364
      Contributor ⭐
      January 31, 2023

      Yeah, thanks for offering to look at it. I keep getting this error: “There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.” 

      I’ve tried every combination possible at this point (different devices, different browsers, cleared cookies, reloading the cart, etc) and tried calling into the number, which didn’t help at all… it seems related to this issue that keeps popping up intermittently, but I’m on the cruise and need the gift cards right now as opposed to waiting…

       

      I don’t blame you since it’s not your fault, more the company, but this entire process is a little frustrating I won’t lie. Thanks again, though

      AARPJanelleM
      AARPJanelleM
      Community Champion ⭐
      January 31, 2023

      @Pamsbaker12 Thanks for reaching out, Pam. I see we escalated this for you yesterday 1/30. You can expect to hear back from our Rewards escalations team within 3-5 days. We're always here to help!

      Pamsbaker12
      Pamsbaker12Author
      Contributor ⭐
      February 8, 2023

      I still haven't heard anything and would just like my money back. I will dispute the charge with my bank if not.

       

        AARPJanelleM
        AARPJanelleM
        Community Champion ⭐
        February 9, 2023

        @Pamsbaker12 Hi Pam, I'm so sorry that you have not heard anything yet. I flagged this to my next level of support for assistance. Please keep an eye on your email inbox for a response from our team. 

        JanU45358
        Contributor ⭐
        January 31, 2023

        Where exactly do I go to find these Carnival Cards?

        AARPJanelleM
        AARPJanelleM
        Community Champion ⭐
        January 31, 2023

        @JanU45358 All of the current redemption options, including Carnival gift cards, can be found on our site here: https://www.aarp.org/rewards/redeem/#sort-by=default Enjoy!

        CherylT268190
        Contributor ⭐
        February 8, 2023

        We had the same problem in fall 2022. Just called AARP and they will resend it. IF you do not receive gift card within 48 hrs call again.  This worked for us. 

        ChikaW344979
        Contributor ⭐
        February 23, 2023

        I purchased carnival gift cards for an upcoming cruise for my birthday as well as my mothers they never got delivered to my email address it’s been 5 days an I just keep getting bounced around had I known the customer service with this company was like this I would have never signed up honestly 5 days over $1000 just floating around in thin air is ridiculous 

        AARPJanelleM
        AARPJanelleM
        Community Champion ⭐
        February 25, 2023

        @ChikaW344979 I'm so sorry for this issue. I see we created an escalation for you on Feb 22 and you can expect to hear back from our designated team within 5 business days. 

        LeoCMBell
        Contributor ⭐
        April 14, 2023

        Hi, can you please help me as well? I purchased three $500 Carnival gift cards. I reached out to chat and was told it would be resent. Still haven't received and money was withdrawn from my account. Thank you.

        MichealD156552
        Contributor ⭐
        July 26, 2024

        I still have not received my $500 Carnival gift card, I need to pay my cruise asap. Can you please help?

        AARPConsumerCare
        Community Champion ⭐
        July 29, 2024

        Hi MichealD156552  I'm happy to help! I've sent a private message for you to provide your email address, so I can locate your Rewards and check for you. Thanks!  Jodee R. 

        jmanjr
        Contributor ⭐
        August 23, 2024

        I wish I had read this post earlier. I am going through the same thing now. I purchased 2 - 500.00 cards on August 18. To this date, I have received nothing but a runaround. I am on a cruise next week, and this is ridiculous.

        Jimmie Hardaway
        DanaG812126
        Contributor ⭐
        September 13, 2024

        Did you ever get your gift card?

        MichaelS453501
        Contributor ⭐
        January 23, 2025

         I am also waiting to hear back. We purchased over $2,000 in gift cards for Holland America on 1/3/2025, and on 1/23/2025 we are still going back and forth with AARP and no explanation or resolution. I see that a concierge helps some individuals - may I get some help here?  The person handling our escalation has no information for us. 

        AARPConsumerCare
        Community Champion ⭐
        January 24, 2025

        I understand how frustrating this is, @MichaelS453501. Please send me a private message to take a look at your AARP Rewards account. Or reach out via chat, phone or text: https://aarp.info/3epCObA Thank you. - Diana G.

        Terms & ConditionsAccessibility statement