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PaulineC593962
Contributor ⭐⭐
February 7, 2025

REWARDS TECHNICAL ERROR THREAD

  • February 7, 2025
  • 6 replies
  • 1745 views

Starting a thread discussion UNDER REWARDS/EARN ACTIVITIES/ REDEMPTIONS for all members who are still experiencing odd technical difficulties. This is shame because I do enjoy the videos and games and chance at earning points and wins. I feel AARP is gaslighting us into thinking it is our fault ie. we are not clearing our cookies, using wrong browsers, etc. To date I have seen some members with the same issues: being directed to the wrong videos, the same wildfire video, not earning points, cannot access log in, etc. Let's try and post here along with any updates. Maybe there is strength in numbers. Also, if AARP sees the extent of the errors they will expedite a resolution.

      6 replies

      ElizabethC247972
      Contributor ⭐
      February 7, 2025

      Yes, have been getting the same messages from AARP and it's very frustrating.  They have also mentioned the problem is on my end, however, I am not having any other problems with any other sites.  Very disappointed in the lack of  attention to the matter and finding a resolution. 

        revgalla
        Contributor ⭐
        February 7, 2025

         I continue to have issues with the AARP rewards website.  For the past few days, I watch 

        "Denise & Katie Austin's 6-Minute Toning Workout" and even though I have not watched it that day, after it plays the message reads that no points are rewarded because I've already viewed it.  I have not already viewed it.  The link to the video is:

        https://www.aarp.org/videos/health/fitness/5763903369001/

        Maybe someone in IT can fix this problem, because it is not awarding points after the video is viewed.  Thanks for creating this space to report problems.

          revgalla
          Contributor ⭐
          February 7, 2025

          The same problem as above happens with the "Guided Meditation: The Beach" video on AARP rewards.  I watch it then get the message that no points are awarded because I've already viewed it, but I haven't viewed it before.  I have cleared cookies, browser, history, etc and still this problem persists.  The link for this video is: https://www.aarp.org/videos/caregiving/5128521188001/

          Thank you.

           

            AARPConsumerCare
            Community Champion ⭐
            February 10, 2025

            @revgalla  I understand. I've sent you a private message, where you can share your account information so I can review it for you. Thanks.  Jodee R.  

            revgalla
            Contributor ⭐
            February 7, 2025

             I continue to have issues with the AARP rewards website.  For the past few days, I watch 

            "Denise & Katie Austin's 6-Minute Toning Workout" and even though I have not watched it that day, after it plays the message reads that no points are rewarded because I've already viewed it.  I have not already viewed it.  The link to the video is:

            https://www.aarp.org/videos/health/fitness/5763903369001/

            Maybe someone in IT can fix this problem, because it is not awarding points after the video is viewed.  Thanks for creating this space to report problems.

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