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WilfredR477597
Contributor ⭐
September 23, 2025

Rewards still not working

  • September 23, 2025
  • 8 replies
  • 2359 views

After months of not being able to sync activities I was hopeful that the 2 weeks of unscheduled maintenance would resolve this.  It did not.  I have aarp now showing that it has access to health connect, health connect has no permissions denied.  This is very frustrating and have lost tens of thousands of rewards points.  I see others are also reporting failure of the rewards credits on both android, like me and apple.  How can we rsolve this? Latest android os, aarp app and health connect.

 

      8 replies

      DavidM855210
      Contributor ⭐
      September 28, 2025

      I'm having the same problem. 

      Troyboy1970
      Contributor ⭐
      September 29, 2025

      My rewards account has never worked, I’m a points millionaire but no way to use them. 

      AARPConsumerCare
      Community Champion ⭐
      October 2, 2025

      I'm sorry to hear you're having trouble using your AARP Rewards points, @Troyboy1970. Here is an AARP Rewards help article that can assist you with redeeming your points - https://aarp.info/3B6TNch - If you're experiencing trouble redeeming, or are getting an error message, please reach out to us via private message, so we can gather some info and work on this with you. - Christy C. 

      leonp574353
      Contributor ⭐⭐
      October 1, 2025

      Extra credit rewards not working already for the October ones after I completed the Social security section twice!

        AARPConsumerCare
        Community Champion ⭐
        October 2, 2025

        I'm sorry to hear you're having trouble completing the extra credit rewards, @leonp574353. Can you please send us a private message with your name and mailing address, so we may check your AARP Rewards account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us through our online chat or call us at 1‑866‑451‑6305 Monday - Friday 8:00am - 8:00pm ET. - Brandon C.

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