Contributor ⭐⭐

Rewards site says I have maxed out daily redemptions and I was not able to redeem ANY!

Forum|Forum|1 year ago
January 23, 2025
15 replies
3315 views

So I spend an hour completing many videos then when try to redeem for several sweepstakes entries the message that I have maxed out daily entries comes up. WTH? I was not able to redeem ANY! What a total waste of time. Besides that issue, the sweepstakes cannot be considered legally fair if this type of stuff is occurring - how does anyone know if it only affects some but not all participants on any given day!

M

MariaK113398

Conversationalist ⭐⭐

Seriously messed up for many of us.

D

dv2286

Contributor ⭐

How hard is it for a programmer just reset the timing of this site so it will work properly?? The day starts just after midnight, not 5 or 6 in the evening.

WebWiseWoman

Community Champion ⭐⭐⭐

(timestamp on above post is PT)

@OneDayMatisyahu 's original post: "Reset is on - 1-22 Evening"

LesL269823

Conversationalist ⭐⭐

Also experiencing what seems very erratic behavior. My best guess is the 24 hour time (midnight to midnight) eastern time is kaput, at least for now. Earning and redemptions are time cycling on their individual operations.

Explained: I play a Home Depot Instant win at 2:15 PM Eastern Time. The previous way, I could play again anytime after midnight. Now, I cannot play until 24 hours from my last play. And, this has no impact on other games I might play. Each one has it's own 24 hour individual time cycle. Seeing similar behavior for all points related activities.

These are not facts, just trying to sort out and find any logic for what looks like whack a mole behavior.

LesL269823

Conversationalist ⭐⭐

Kind of wondering what if anything happened to the dreaded "only 3 redemptions allowed" counter. At least with so many $5 awards, that threshold seems irrelevant for now.

M

MariaK113398

Conversationalist ⭐⭐

I'm sure that is working perfectly .

L

LucyYount

Contributor ⭐

Any other IT group that would take 3 days to "improve" a website would be fired and a replacement contractor hired.

C

chas0501

Contributor ⭐⭐

So now what? Do we have to wait until every evening to see if "maybe" the site will work properly? I for one do not enjoy spending the end of my day trying to rebuild my points before the system locks up again. Is anyone trying to fix this mess??

choochoochas

A

AARPConsumerCare

Community Champion ⭐

I understand how disappointing this can be, @chas0501. Our team is aware of the situation and is currently working on it. We appreciate your patience, and thank you for your understanding. - Daniela R.

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ckeller123

Contributor ⭐

I am experiencing the same issue of maxed out points for the day. Ever since the maintenance from last weekend this is a daily occurrence and annoyance. I called the other day and the representative had me clear my browsing history which was only a temporary fix. I clear my history now and still states I’ve maxed out for the day. Does anyone have any other possible solutions as to what to do?

C

ckeller123

Contributor ⭐

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