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LadyOfTheHouse
LadyOfTheHouse
Contributor ⭐⭐
November 4, 2024

Rewards Redemption Down

  • November 4, 2024
  • 12 replies
  • 2923 views

""Unable to process your redemption request."
The above message is what appears and has been appearing for days.
1. Will you address this issue?

2. Will you respond to this inquiry?

3. Do you have any intention reactivate?

Probably not. 

 

      12 replies

      Sagitta1213
      Contributor ⭐
      November 4, 2024

      It happened to me this morning trying to redeem the albertsons card - i had to use a different credit card and it worked. Hope this helps

        rc5185366
        Contributor ⭐⭐
        November 5, 2024

        After 5 days of not being able to redeem, I'm beginning to wonder what AARP's goal is in not addressing or fixing this issue. Perhaps they weren't able to get more than a handful of rewards and they need to limit the amount of people who can redeem. Why would they want to appear callous towards this problem? 

          AARPConsumerCare
          Community Champion ⭐
          November 6, 2024

          Hello @rc5185366, this is certainly not the experience we want you to have. Please send me a private message with your email address, so I can locate your account and look into the error message together. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to hearing from you. - Daniela R. 

          AARPConsumerCare
          Community Champion ⭐
          November 5, 2024

          Hello @LadyOfTheHouse, thanks for reaching out. I'm terribly sorry that you're experiencing this website issue, we definitely want to get it fixed! When you get a moment, please send me a PM through here and include your email address. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7.  I look forward to hearing from you soon. -Daniela R. 

          LadyOfTheHouse
          LadyOfTheHouseAuthor
          Contributor ⭐⭐
          December 6, 2024

          Communicated with an agent. NOTHING has changed. Not able to enter redemptions on  rewards since Oct. 29. So sad that AARP will not be forthcoming with its membership. Oh,well.

          AARPConsumerCare
          Community Champion ⭐
          December 7, 2024

          I apologize for the frustration this has caused you, @LadyOfTheHouse. Let me check into this for you. Please send me a private message, and I'll be happy to assist you with this. Thank you! - Daniela R. 

          StayceT712453
          Contributor ⭐
          December 5, 2024

          Now my account is doing the same thing again. "Unable to process your redemtion request", I dont get why this keeps happening.  You must have some new protocols that bans people for no reason. This thread has so many views obviously it is happening to many people.  

            AARPConsumerCare
            Community Champion ⭐
            December 5, 2024

            Hey StayceT712453! I'm sorry to hear you are having troubles with your rewards account. If you can reach out through a private message I will be happy to help you with your account!! -Ashlyn L 

             
            StayceT712453
            Contributor ⭐
            December 7, 2024

            Yah this is now r the third time since October they’ve blocked my account from redeeming rewards. They must have utilized AI or some other system to automatically block or disable redemption feature for many people. The system is incorrectly blocking people from redemption. I know this because they escalated my issue after I complained many times I the. Got an email from a rep telling me to read the rules.  I assure you I do not cheat or break rules. They have once again automatically disabled my account and all the others accounts who play here. They Totally screwed the system up with whatever they did. If they unlock your account it will just happen again in the couple weeks following because they don’t tell you why this happens.  You need to talk to many agents and a lot of bs to get reinstated. STOP TELLING PEOPLE TO PRIVATE MESSAGE YOU BECAUSE YOU AARP are not fixing the issue. Thousands of people’s account are locked and they don’t care. Stop just reading the thread people demand they fix it 

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