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susanjski
Conversationalist ⭐
April 15, 2025

Results from Fitbit not syncing

  • April 15, 2025
  • 3 replies
  • 1075 views

Last October I reported having issues with my Fitbit syncing/getting points for 5K and 10K steps. So I received the message below from AARP. They haven't been able to resolve.  Anybody else successfully getting points for steps from your Fitbit or other tracker?  Which one, which model?             

"I wanted to provide you with an update regarding the syncing issues you've been experiencing with your fitness tracker and AARP Rewards.

We have thoroughly investigated the issue you reported and have exhausted all troubleshooting steps, including:

1. Verifying there is no system wide issue impacting fitness tracker connections to the AARP Now App
2. Verifying there is no current issue impacting the syncing of your respective fitness tracker device brand to the AARP Now App
3. Confirming that your AARP Rewards account is active

Unfortunately, it appears that the syncing problem may be related to your individual device or its compatibility with our system. If after attempting the troubleshooting steps outlined in the following articles you are still not able to sync your device, we would recommend attempting, if feasible, to attempt to sync a different fitness tracker. "                                                                                                                                                                                        

      3 replies

      KarenW116474
      Contributor ⭐
      April 16, 2025

      Ive also been experiencing issues with Fibit Syncing.  I used to easily sync when i got my first watch.  I have two (silver & gold) to compliment my jewelry. I believe in 2023 FitBit alerted me they will be moving to Google and since then, I've had all kinds of issues.  Now I cant even reach a person on the phone.  

        susanjskiAuthor
        Conversationalist ⭐
        April 16, 2025

        I have tried so many things to get it to work since last fall: new Fitbit Inspire 2, moved account to Google, connected through Apple Health.  No luck in getting it to work (getting points for 5k/10k steps).  So I guess I am giving up.  

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