Purchased a LOWE'S $5.00 Gift Card on 2/1/25 with 15,000 points and received NOTHING

This is the second time in the last 6 months that I have redeemed points for a gift card and received nothing in return! This site has more issues with its point earning and redemption system than any other website I have ever used! It's so frustrating because the last time I had a problem, it took approximately a MONTH before the problem was finally resolved. Every time I contacted AARP customer service I would be told that my case would be "escalated" (whatever that means), and I was also told that I would be contacted regarding my case... no surprise that NO ONE ever contacted me within the quoted time frame. Normally, when you purchase a gift card with points, the gift card link is Emailed within minutes, not weeks! So if you purchase a GIFT CARD with POINTS... EXPECT to have to CONTACT AARP CUSTOMER SERVICE to complete the purchase.