Contributor ⭐

Paramount Plus discount doesn't work for existing account

Forum|Forum|2 years ago
January 10, 2024
23 replies
15835 views

I followed the instructions for applying the discount to an existing account: cancel existing account, log out, go to the paramountplus.com/aarp site, verify AARP account. But at that point, it wanted me to make an entirely new account, and wouldn't accept my existing one. When I signed in, it just left that process entirely. This seems to either be a flaw in the process, or they don't really intended to let it work on existing accounts and the benefit page should reflect that.

M

mpyoungster

Contributor ⭐

The same is true for my account; it will not allow an AARP discount and defaults to the old original price, except now it will not even allow me to cancel the subscription.

DvandomZAuthor

Contributor ⭐

That much I can explain. When I was trying this, I noticed it says you can only cancel once per some period of time (a month, I think?). So there's a cooldown period on it.

AARPJanelleM

Community Champion ⭐

@DvandomZ @mpyoungster To take advantage of the AARP discount as an existing Paramount+ subscriber- you’ll first need to cancel your existing subscription, then re-subscribe to Paramount+ by going to paramountplus.com/aarp. Complete info can be found on our help site here: https://aarp.info/46Ce9J8

M

MemberS2006

Contributor ⭐⭐

..

A

AARPConsumerCare

Community Champion ⭐

Hi MemberS2006! We appreciate the feedback you are providing about the Paramount process. -Sue J

M

MemberS2006

Contributor ⭐⭐

..

C

cb82402809

Contributor ⭐

Yes, I followed the instructions on the website and they did not work. No option to verify AARP account was presented. It went back to the old monthly rate. The instructions simply do not work!!!

GailL1

Community Champion ⭐⭐⭐

@cb82402809

AARPConsumer Care described the process so I am just gonna point out the “Disclosure” to you so you know why what you are doing isn’t working.

AARP.org- 10% Off Any Paramount+ Plan*- DISCLOSURE

There is another selection for DETAILS also on the page.

DISCLOSURES

AARP commercial member benefits are provided by third parties, not by AARP or its affiliates. Providers pay a royalty fee to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. Some provider offers are subject to change and may have restrictions.

*New and returning subscribers only, with valid and active AARP membership, get 10% off any Paramount+ subscription plan. After free trial SUBSCRIPTION AUTO-RENEWS AT 10% DISCOUNT, OFF THE FULL PRICE OF CHOSEN PLAN (+TAX), AS APPLICABLE, AND YOUR PAYMENT METHOD CHARGED UNLESS YOU CANCEL. Cancel any time on your account page. No refunds. Cannot be combined with any other offers. T&Cs apply, see pplus.legal/subscription. If your AARP membership lapses, your Paramount+ discount will end, and you will be charged full price on your next renewal date. Discount is only available in the US and its territories and possessions (excluding Puerto Rico).

Yep, the devil is always in the details -

IT‘S ALWAYS SOMETHING . . . . .. . . . Roseanne Roseannadanna

M

MaryL931960

Contributor ⭐

Maybe I should just cancel AARP

C

cb82402809

Contributor ⭐

I wonder did/does anyone actually test the instructions listed on the website for existing Paramount Plus subscribers to get the AARP discount? They woud see immediately that the instructions simply do not work!!!

A

AARPConsumerCare

Community Champion ⭐

We're sorry to hear you're having trouble with the Paramount+ discount, @cb82402809. To take advantage of the AARP discount, you’ll first need to cancel your existing subscription, then re-subscribe to Paramount+. You can find more information in our article: https://aarp.info/46Ce9J8 - Diana G.

T

TravisCoxSATX

Contributor ⭐

You're WRONG Diana G. Do you even know what you're talking about? Did you even try to follow your own instructions? Does anyone even check your answers to this forum...because it's incorrect!

T

TravisCoxSATX

Contributor ⭐

I agree. Total incompetence which is typical of AARP staff. Those instructions don't work and it's a complete train wreck to follow them. Why didn't they get some idiot to just review what they instructed us to do. Not sure why I'm even a member of AARP. It's always more trouble than it's worth.

S

StevenD931796

Contributor ⭐

I just tried this as well, and ran into the same stupid limitation. Want a discount? Cancel your account! Then create a new one. Totally absurd. I blame Paramount for this stupidity. Their accounting system must have been built by neanderthals.

P

p250690h

Contributor ⭐

I did this using my husband name vs my name with the correct link, his email etc as he is AARP as well. No where during the creating the account did it ask for the AARP membership number to verify. It did ask for all the payment pertinent info. My question is once it goes past the screen with this info will it indeed ask for AARP? I looked at the www.paramountplus.com/aarp and it is not the same web address its just paramount plus....this tells me Aarp is not linked for this.

Sign up

Login with SSO

Login to the community

Login with SSO