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Brightpool
Brightpool
Community Champion ⭐
November 21, 2024

Oops! An error occurred.

  • November 21, 2024
  • 13 replies
  • 4559 views

I was getting an error a couple weeks ago about not getting points during my activities. I entered a request and didn't hear back in the "3 to 5 business days" on that one, but my issue has changed.

Now, I get points for my points activities like crossword puzzles and such, but starting a few days before the maintenance, when I tried and now when I continue to try to redeem points on any instant wins or sweepstakes, each try every day only gets me a horizontal box with "Oops! An error occurred. Please refresh your browser to get back on track."

Refreshing does nothing for this.

    13 replies

    AJM33578
    Contributor ⭐
    November 21, 2024
     
     

    Mine crashes before and after the update, what did they even do???

      AARPConsumerCare
      Community Champion ⭐
      November 21, 2024

      Thank you for reaching out, @AJM33578. I'm sorry to hear you're having issues with our AARP Rewards. Please check your private messages. - Diana G.

      AARPConsumerCare
      Community Champion ⭐
      November 21, 2024

      Oh no Brightpool I'm sorry!! You may need to clear your cache and update your browser or try a different browser. You can learn how to clear your cache and update your browser here: https://aarp.info/2I3wo4C
      -Ashlyn L

      Brightpool
      BrightpoolAuthor
      Community Champion ⭐
      November 30, 2024

      1) I made sure my browser was the latest version, refreshed my browser, cleared my cache, and lost all my login settings for most all of my logins for this and other programs. These steps had no effect on the error.

      2) I tried another browser that I never use otherwise. That also had no effect on the error.

      Between the first issue against earning points and this Redemption issue, which replaced it a few days before the Maintenance, I have missed all sweepstakes and instant wins for the entire month of November. Since this redemption issue did start several days before the maintenance, I can't even blame it on that.

      3) On the plus side, I am accumulating many rewards points, because I still play the daily and weekly games for rewards points. Maybe someday, I'll be able to redeem some of those extra points toward future sweepstakes and instant wins once again.
      C'mon December!!!

      P.S. This month is the first time in all my Rewards days (and the AARP program that Rewards replaced) that I've seen that error message.

        gm5271
        gm5271
        Community Champion ⭐
        December 16, 2024

        @Brightpool 

        Nice to see you... been long while

        Sorry your caught up in this mess

        We can hope for better days soon

        Enjoy your 🎄 Christmas 

        Ginger  ;  )

          Brightpool
          BrightpoolAuthor
          Community Champion ⭐
          December 15, 2024

          Since November 1, I still have no point redemptions. Every which way I try, I still get "Oops! An error occurred. Please refresh your browser to get back on track." That seems to be the only thing I can count on for sure.
          If I were a pure optimist, I would say that at least I am accumulating points toward redemption in the future.

            JoLo49
            Community Champion ⭐
            January 2, 2025

            I am getting the "Oops Error" and "Refresh the browser" message when  playing the  Instant Win games for Five Guys and JC Penney.  Refreshing the browser does not help to correct the error.

              MicheleW321192
              Contributor ⭐⭐⭐
              January 2, 2025

              Same here.

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