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antanae
Contributor ⭐
January 22, 2025

Not getting points for completing Codeword

  • January 22, 2025
  • 13 replies
  • 2989 views

 For the second day in a row I didn't get my rewards points for completing Codeword.  Seems they just can't get the rewards section right.

 

      13 replies

      a170938b
      Conversationalist ⭐⭐
      January 22, 2025

      And the Song Theme does not have a badge anymore and of course cannot earn points.

      Please have it fixed.

      AARPConsumerCare
      Community Champion ⭐
      January 23, 2025

      I'm sorry to hear you didn't receive your points, @a170938b. Please send us a private message with your name and address, and we'd be happy to check on your rewards account. Visit https://aarp.info/47hWcl7 for direction on how to enable private messages. - Brandon C.

      cmulinix
      Conversationalist ⭐
      January 22, 2025

      I didn't receive points Monday, but did receive points yesterday.  Wonder what awaits today.  Haven't noticed anything new after the updates.  Maybe they increased the size of the server.  

      kenike
      Contributor ⭐⭐
      January 22, 2025

      I didn't get points from 1/13 until yesterday for Codeword...and today I didn't get points for Right Again Trivia. They are not showing in my transaction history either. So annoying!

        kenike
        Contributor ⭐⭐
        January 22, 2025

        Ha, I jinxed myself. I didn't get points for Codeward today. Go figure. Logged out and back in earlier so that's not the problem. Makes you wanna go "hmmm".

        AARPConsumerCare
        Community Champion ⭐
        January 23, 2025

        I can understand your frustration, @kenike. Please send me a private message with your name, address and email to take a look at your AARP Rewards account. Thank you. - Diana G.

        AARPConsumerCare
        Community Champion ⭐
        January 23, 2025

        @antanae I'm sorry to hear you haven't received the points. Please reach out in a private message so we can take a look at your account. Thank you.  Jodee R. 

        LaurieS825053
        Contributor ⭐
        February 4, 2025

        I haven’t received points since 1/31 for Codeword. I have received points for all the other reward games. I believe there is something wrong specifically with Codeword.

          AARPConsumerCare
          Community Champion ⭐
          February 4, 2025

          @LaurieS825053  I'm sorry to hear that. Let's take a look. Please reach out in a private message with your email address so I can locate your account. You may need to enable private messaging: https://aarp.info/47hWcl7 Thank you.  Jodee R. 

          CarolBurg414
          Contributor ⭐⭐
          February 6, 2025

          I have not consistently received points for the Member Reward games I've played. I've found if you select PLAY AGAIN it will sometimes award the points. This tactic is not working for codeword.

            paloma94
            Contributor ⭐
            February 21, 2025

            All my Codeword scores for February just disappeared! I played almost every day and all of them are now unplayed.

            AARPConsumerCare
            Community Champion ⭐
            February 21, 2025

            Thanks for reaching out, Paloma94. I am sorry all your scores are gone. You can contact the provider of the game, Arkadium, by scrolling down on the games page, and click on contact Arkadium. -Cheryl B

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