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MariaK113398
Conversationalist ⭐⭐
January 21, 2025

Is anyone having problems earning points after the 3 day maintenance?

  • January 21, 2025
  • 20 replies
  • 4909 views

I cannot earn points today. It is saying I am maxed out (I'm not) and it is also showing that I have done every quiz and activity as well (I haven't). I can enter the sweepstakes but it is counting yesterdays entries towards todays. I called the help line a few hours ago and I was told many people are having similar problems?? 

      20 replies

      GiannisK745032
      Contributor ⭐⭐
      January 21, 2025

      Yes, we all are having same problem. I hope they fix it soon. 

        shamit
        Community Champion ⭐
        January 21, 2025

        I talked to someone at AARP and they said they hope to have things fixed in the next 48 hours.  Really?

          CatherineT72690
          Contributor ⭐⭐
          January 21, 2025

          About 2-3 days maintenance again? Smh 🤦‍♂

            Therapist4u
            Therapist4u
            Community Champion ⭐
            January 21, 2025

            Hi @MariaK113398

             

            You’re not alone....see this ongoing discussion:

             

            https://community.aarp.org/t5/AARP-Rewards-Connect/The-opposite-of-improvement/m-p/2587988/highlight/true#M7266

             

            & now another one here:

            https://community.aarp.org/t5/Earn-Activities/Staying-Sharp-Activities-shows-I-have-done-them-all/m-p/2588047/highlight/true#M5044

             

            Hope it gets better...& soon!

            Take care ~Allen

              MariaK113398Author
              Conversationalist ⭐⭐
              January 21, 2025

              Thanks!!!

                NeilJ79942
                Contributor ⭐⭐
                January 21, 2025

                Well, it did take 3 days of work for them to break it, so we should consider ourselves lucky that it will only take 2 days to fix it.  The big question is what will they break when they fix this issue. It's not like they have a great track record of successful  accomplishments.

                  blarko
                  Contributor ⭐⭐
                  January 21, 2025

                  Having he same issue. I can’t enter any sweepstakes, it tells me I’ve already entered today and to come back tomorrow.  I haven’t entered anything today. So messed up.

                    AARPConsumerCare
                    Community Champion ⭐
                    January 23, 2025

                    I'm sorry to hear you're having issues, @blarko. I've sent you a private message. - Diana G.

                    NormaCarol
                    Contributor ⭐
                    January 21, 2025

                    Exact same problem for me.  I called early this morning and they had no reports then but said they'd take info.  Hope it gets corrected soon.

                    AARPConsumerCare
                    Community Champion ⭐
                    January 23, 2025

                    Hi @NormaCarol, I'm sorry you're having trouble being able to earn points. We suggest the following steps if you have not earned the maximum points and received the message. Clear your cookies and cache - Log off and back in, then attempt the activity one more time - Consider using an Incognito window. If you're still having trouble, please reach out in a private message so we can look into this for you. Thanks for being a loyal AARP Rewards user!  Jodee R. 

                    BarbaraM448265
                    Contributor ⭐
                    January 21, 2025

                     I am also having the same issue -- tells me I am maxed out for the day (I am not) and it is shows that I have completed all the activities and can not enter the sweepstakes or instant wins. The three  day maintenance really messed things up - the more they do the worse it gets!

                     

                     How do I contact the appropriate person to fix the issue? Or, is it me and I need to update my browser? 

                      tednlisa
                      Contributor ⭐
                      January 21, 2025

                        No it's not you  it's the program.  Every time they do an upgrade/fix the site goes down and it is unusable.  

                        LaurieS825053
                        Contributor ⭐
                        January 21, 2025

                        Yes, experiencing the same issues.

                          AARPConsumerCare
                          Community Champion ⭐
                          January 23, 2025

                          @LaurieS825053   If you have not earned the maximum daily points and received the error message, we recommend that you Clear your cookies and cache - Log off and back in, then attempt the activity one more time - Consider using an Incognito window - Update your browser to the latest version. I'm sorry you're having issues, and if you still get the error message, please reach out in a private message so we can check it out. Thank you. Jodee R. 

                          Therapist4u
                          Therapist4u
                          Community Champion ⭐
                          January 22, 2025

                          Hi @MariaK113398

                           

                          Someone said Rewards site is fixed,,......

                          BUT....

                           

                          AARP Rewards is currently experiencing intermittent technical issues. We apologize for the inconvenience and thank you for your patience as we work on a resolution.

                           

                          😒🙄☹️

                          Someone said Rewards site is fixed,......BUT....

                           

                          LOL! 😀

                          Take care ~Allen

                           

                            MariaK113398Author
                            Conversationalist ⭐⭐
                            January 22, 2025

                            Still not working for me....

                              revgalla
                              Contributor ⭐
                              January 28, 2025

                                 Having the same issue.  Their instructions to clear history and cookies, to log out and back in, etc. doesn't fix the problem.  I've followed their instructions time after time, and still the problem continues.  I hope they fix it soon.

                               

                               

                              AARPConsumerCare
                              Community Champion ⭐
                              January 29, 2025

                              Hi @revgalla. I understand your frustration. Please send us a private message with your email address, and we'd be happy to check on that for you. Visit https://aarp.info/47hWcl7 for instructions on how to enable private messages. - Brandon C.

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