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RichardB815971
Conversationalist ⭐⭐
August 31, 2025

Instant Wins Not Working

  • August 31, 2025
  • 13 replies
  • 3422 views

I get a message that says redemption failed.  There is no spinning, no sorry message.  

BUT when I check transaction history, the points have been deducted.

This is occurring on Sunday, August 31st, a holiday weekend of course.    

Are others getting this message?

      13 replies

      SummerOnTheWay1
      SummerOnTheWay1
      Community Champion ⭐⭐⭐
      August 31, 2025

      📎  [LINK ADDED] Richard @RichardB815971 , see the VERY LONG thread called "Fullfillment Request Failed" = LOTS of complaints TODAY.

       

      LINK BELOW TO JOIN THE THREAD.

       

      https://community.aarp.org/t5/Redemption/quot-FULFILLMENT-REQUEST-FAILED-quot/m-p/2620514#M12945

       

      Take care,

      Nicole!

       

      ‌➡️‌[*** RICHARD 

      @RichardB815971 wrote:
      I get a message that says redemption failed.  There is no spinning, no sorry message.  

      BUT when I check transaction history, the points have been deducted.

      This is occurring on Sunday, August 31st, a holiday weekend of course.    

      Are others getting this message?

        rednexsrus
        rednexsrus
        Community Champion ⭐
        September 1, 2025

        @RichardB815971 @MicheleW321192 @AshleyD2541 @J896552 @11320cs @SummerOnTheWay1 

        INSTANT WINS NOT WORKING FOR EVERBODY

        AARP REWARDS SUCKS AND NEEDS TO BE REMOVED.

        AFTERALL IT CANNOT BE FIXED

         


        Remove this administrator

         

         

        lucyp061351
          11320cs
          Contributor ⭐⭐⭐
          August 31, 2025

          I am getting the same message and points were deducted.  This doesn’t bode well for Extra Credit tonight.  And no one to complain to.  Oh well.

            AARPConsumerCare
            Community Champion ⭐
            September 3, 2025

            I can understand how frustrating this is, @11320cs. No points were deducted for the instant wins failed attempts. The AARP Rewards site is still under maintenance, stay tuned for updates. We appreciate your patience and support. - Diana G.

            J896552
            Contributor ⭐⭐
            August 31, 2025

            I am getting the message “Fulfillment request failed.”  I also tried to do the free entry.  It doesn’t let me. 

              AshleyD2541
              Contributor ⭐
              September 1, 2025

              add me to the list unable to play the instant win games

                MicheleW321192
                Contributor ⭐⭐⭐
                September 1, 2025

                I revised my earlier post.

                 

                ‎08-31-2025 10:59 AM
                 

                I got the same message but my points were not deducted. (Maybe it was not the same message.)

                 

                I have tried several times today to play the instant wins. The message I get is:

                Sorry, we are experiencing longer than expected delays in your point redemption. Please check your transaction history in a couple of minutes to confirm if your redemption was successful. Thank you for your patience.

                 

                The black banner at the top of the screen shows a points deduction but when I go to my transaction history, the points are not showing as redeemed. The transaction history is only showing the the redemptions for the sweepstakes I entered today, nothing showing for any previous days.

                  gw1202
                  Contributor ⭐
                  September 1, 2025

                  Same situation for me both yesterday and today.  Points are taken yet the "redemption failed" message continues to appear.  Guess I'll give up for a few days.  Changes in 2025 to the Rewards program have been very disappointing.  On the bright side, I spend less time trying to score Rewards and more time enjoying life.

                    RenateW69623
                    Community Champion ⭐
                    September 1, 2025

                     

                    @gw1202  Love your bright side comment, which is spot on.  When my account was restricted last year because their new AI (at least that's what I assume was the cause) said I was cheating (completely false), I found it was quite refreshing not interacting with this frustrating rewards program.  I did eventually get my account restored, but now I don't bother to get upset over all of the problems.  I still earn enough points to get a few $5 gift cards a month and play the IW and Sweeps (even though I almost never win the IW and have never won a Sweeps).  I check the community comments and sometimes respond (like now), but life is too short to get upset over all the problems in this rewards program. It is just so not worth it.

                      J896552
                      Contributor ⭐⭐
                      September 1, 2025

                      Still cannot redeem instant rewards.  Now I cannot see any Redemptions in Transaction History!  It is completely blank.  Nothing.

                        MicheleW321192
                        Contributor ⭐⭐⭐
                        September 1, 2025

                        I noticed that yesterday. I redeemed points for a gift card last night - 10pm Arizona Time. The redemption is showing in the transaction history, but I am afraid to do any redemptions this morning because the transactions keep disappearing. I have not yet received the email for the gift card.

                          ss54267538
                          Contributor ⭐
                          September 1, 2025

                          Same for me, two days in a row.

                            AARPConsumerCare
                            Community Champion ⭐
                            September 3, 2025

                            RichardB815971 We began experiencing site issues on August 31, including an issue with Instant Win gameplay where attempts failed; however, no points were deducted from your balances. As a precaution, the AARP Rewards site was placed into maintenance on September 1. Please check back periodically for updates on site availability. We apologize for the inconvenience and appreciate your patience. - Christy C. 

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