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RCANDDR
Contributor ⭐
April 1, 2025

I'm told I've Maxed Out and I'm nowhere close

  • April 1, 2025
  • 10 replies
  • 2112 views

For the last couple of days, I'm being told that I have Maxed Out for the day.  I thought that a Member, which I have been for years, was able to earn 7,500 pts. per day, while a non-Member could only earn 5,000.  Since they stopped me tonight at 5,495 (and I started with some, but can't remember how many), I think that AARP be treating me as a non-Member.  And, they just took my automatic renewal!

      10 replies

      RenateW69623
      Community Champion ⭐
      April 1, 2025

      Does your transaction history show if you're getting 200 or 300 points for the videos you are watching?  You can also use your transaction history to see how many points you earned for the day.

        RCANDDRAuthor
        Contributor ⭐
        April 1, 2025

        Thank you so much for your reply and you're right.  Through 3-29-25, I was receiving 300 pts.; but, on 3-30 and 3-31, I'm only getting 200!!  Now, whom should I contact?

          BtW751689
          Community Champion ⭐⭐
          April 1, 2025

          this happened to me, I went in daily to the chat and requested the difference, each day for 6 days they credited it but only since I asked.  Finally for me today, Monday, after 6 days of this it was fixed.  But I still check my totals daily.

            RCANDDRAuthor
            Contributor ⭐
            April 1, 2025

            Thank you for suggesting the chat.  I am not too techie and didn't think of that!  Appreciate your help!

            BtW751689
            Community Champion ⭐⭐
            April 1, 2025

            nice thing about chat, you can request a copy of the transcript or you can cut and paste it so that you have proof of your conversation.  At the end of your chat, if you are successful (sometimes the connection gets lost and it is history) a box comes up saying send me a copy, click it and then you have it for future reference.  But if you know how to cut and paste you might do that before the chat ends, they don't allow you to get it after and sometimes it does not get sent so to be on the safe side cut and paste it to yourself.

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