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mi4090
mi4090
Community Champion ⭐⭐
August 13, 2025

Home Depot Gift Card Issue

  • August 13, 2025
  • 11 replies
  • 6701 views

Good Afternoon @AARPTeri ,

 

I submitted 16,000 points for a $5 Home Depot gift card at around 9:30 am on 8/13/25. I never received email with the gift card from AARP. 

 

Contacted Customer Service at around 3:35 pm and was told there's a processing issue with the card, also confirmed redemption.  Received apologies for the problem, but won't return my points

Please assist with expedition of the email for Home Depot gift card. 

 

Thanks for your assistance.

@mi4090 

 

    11 replies

    AARPConsumerCare
    Community Champion ⭐
    August 14, 2025

    I'm sorry to hear you did not receive your gift card, @mi4090. The Digital Rewards are delivered within 24 hours and refunds or exchanges cannot be provided for AARP Rewards items purchased or redeemed for points. For additional information, please see the https://www.aarp.org/about-aarp/rewards-terms-and-conditions/?cmp=SNO-LITHIUM---&socialid=17885455329

     

    Also, I sent you a private message to check on your gift card. Thank you. - Diana G.

    HokiePoq
    Contributor ⭐⭐⭐
    August 14, 2025

    @AARPConsumerCare   This same response was given to someone who raised the same issue on another thread.  This one is raised in the right forum but the problem is the same.  Multiple ones of us gave up the 16K points and got nothing after 24 hours.  Something is wrong.  Please check into it instead of giving a canned response.   mi knows what she is talking about and we both waited 24 hours before complaining.   Takes me a lot of time these days to get 16K points and with only three miserly $5 redemptions, they should at least come when we cough up the points.

      RichardB815971
      Conversationalist ⭐⭐
      August 15, 2025

      Just got mine via email!   Hope others received them as well.   Thanks to whoever fixed this.

        rednexsrus
        rednexsrus
        Community Champion ⭐
        August 15, 2025

         

        Hi Marlyn

        This is the reply I got this morning from my chat session with Justin,  

        "We're currently experiencing a delay in sending your gift card. Our team is actively working to resolve the issue, and you can expect to receive your card within two business days. We sincerely apologize for the inconvenience and appreciate your patience.

          lucyp

        lucyp061351
          MarkD524822
          Conversationalist ⭐
          August 15, 2025

           

          @mi4090 

          this is what cleo in chat had to say

           

          "Good morning. I am sorry that your Home Depot gift card has not arrived. Thank you for
          checking your other email folders already. Just a few moments while I locate your
          account and send a replacement.
          I am still with you, I was checking into your Home Depot card. There seems to be a
          processing delay with the order, and I need to escalate it for further investigation. I
          apologize for the inconvenience this has caused.
          Thank you for waiting this morning, I have submitted the investigation and a response
          will be sent in 5-10 business days to your email

           Same old dance 

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