Contributor ⭐

Holding my gift cards hostsge

Forum|Forum|1 year ago
March 8, 2025
8 replies
2522 views

Last week, I purchased 2 $250 Amtrak e-gift cards. They never arrived via email. After a ton of phone calls, I was told it could take 5-10 business days. Completely unaccountable. Fast forward to yesterday, I received an email from Cynthia one of the ombudsmans telling me that my issue had been resolved and I would receive my gift cards by the end of the day yesterday. Guess what….. I STILL HAVE NOT RECEIVED MY GIFT CARDS and of course I can not reach her until 8 am on Monday. Has anyone else had this issue? I’m ready to call my bank at this point and report it as a fraudulent charge. 🤬🤬🤬

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AARPConsumerCare

Community Champion ⭐

I certainly under your frustration, ChristinaZ916441. Can you please send us a private message with your name and address, so we can locate your AARP Rewards account and look into this for you? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

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MaryN836154

Contributor ⭐

I d not see a private message tab.

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TammyC934603

Contributor ⭐

I am having the same issue with $1k of Airbnb gift cards. I ordered 3/2 called 3/5 told up to 10 business days - call yesterday - all i get is it is in the queue to be worked on.....have you gotten any resolution. Missed the rental due to this unacceptable delay.

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MaryN836154

Contributor ⭐

I am having the same problem with $1k of southwest gift cards. ordered on 2/6/2025, I asked about them on 2/17, sait it would take 5-10 business days. Waited the 10, spoke to some on 3/7/2025, still no answer nor cards. Very frustrating. I am also ready to report it as fraud. Very disappointing.

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AARPConsumerCare

Community Champion ⭐

Thank you for reaching out, @MaryN836154. I totally understand how frustrating this can be. If you don't have the private message option, please reach out to our representatives via chat, text or phone so that we can further assist you: https://aarp.info/3epCObA - Diana G.