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blarko
Contributor ⭐⭐
May 8, 2022

Gift card purchase not received

  • May 8, 2022
  • 34 replies
  • 18128 views

Yesterday morning (> than 24 hrs ago) I purchased a $15 Bath and Body Works gift card and have not yet received it. I have checked and double checked my email and spam folders but it’s not there. Normally I get the GC link with in a few minutes. The purchase shows in my transaction history and has been charged to my PayPal account but I’m still waiting.

    34 replies

    dianajbarnes
    Contributor ⭐
    May 8, 2022

    I'm having the same problem, as well as a friend of mine. We both bought e-gift cards yesterday, 5/7, both of ours were for Kroger, and still haven't received anything. It's been more than 24 hours since the purchase. The transactions went through on our credit cards immediately (of course). I've never had this problem before and have purchased several e-gift cards since i joined AARP two years ago. Usually I receive them within a few minutes. I found a 2019 post in this forum where someone had this problem, and he stated AARP told him it could take up to 72 hours, which is absurd. 

     

    Update: I still have not received my e-gift card for $50 for Kroger. I've looked at past posts on this forum and it appears there has been a significant problem with AARP e-gift cards failing to be emailed within the 24-hour period since January 2022. Since this is probably a software issue that needs to be resolved, I hope someone is actively working on it. FYI - I checked my SPAM folder and it's not there either.

    Thank you!

     

      AlisonD619965
      Contributor ⭐
      May 8, 2022

      We also purchased two gift cards yesterday and have not received them. Very odd as typically we get them a few minutes later. Of course, customer service is not open on a weekend. Hopefully it gets corrected soon. 

      AlisonD619965
      Contributor ⭐
      May 9, 2022

      We did end up receiving them this morning. Must have had an issue over the weekend. 

      MemberS2006
      Contributor ⭐⭐
      May 8, 2022

      ..

      blarkoAuthor
      Contributor ⭐⭐
      May 9, 2022

      Agree about needing the GC soon. My intent was to use it yesterday while I was out shopping. I’ve ordered many many GCs from this site and have NEVER had an issue.  Sounds like nobody have gotten their orders, at least the ones placed this weekend.  Hopefully the glitch will be fixed  soon, although I’m not going to order any more until I know it’s fixed.

      blarkoAuthor
      Contributor ⭐⭐
      May 9, 2022

      UPDATE: My purchased GC arrived this morning.

        JoLo49
        Community Champion ⭐
        June 14, 2022

        Today (June 13, 2022), I purchased an Albertson gift card, and it hasn't arrived yet.  It's been over 12 hours, and usually the gift cards arrive within minutes of purchase.  The purchase is showing in my transaction history, and there is a charge on my credit card.  I wonder if the gift card issues from last month are repeating this month??

        LorielS874086
        Contributor ⭐
        February 3, 2025

        I wish I'd have found this thread 3 days ago before I purchased a $500 AirBnB gift card. I still have not received it & when I called support today, they said there is an "issue with my rewards account" and it'll take 5-10 DAYS to resolve it! Since AARP is holding my money hostage and I have no gift card, I don't have the money to make the final payment on my booking. This means I'll not only lose the booking, but my deposit too. This is a disgusting way to treat people on a fixed income. I can't afford to be out hundreds of dollars. This is a hard loss to take during this economy.

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