Skip to main content
DebbieL802135
Contributor ⭐
December 3, 2024

Frozen acct

  • December 3, 2024
  • 3 replies
  • 1165 views

My acct has been frozen for a week now and I was on the phone yesterday for an hour and a 1/2 and spoke to 5 different people and no one can tell me why. Ridiculous! This happened last month and my acct was frozen for 3 weeks. I’ve lost a month of my paid membership and no one can give me an answer. 

      3 replies

      AARPConsumerCare
      Community Champion ⭐
      December 4, 2024

      @DebbieL802135  I'm sorry you've had so much trouble! Please reach out in a private message with your email address, and I'll be happy to check on yours. Thanks!   Jodee R.   

      DebbieL802135Author
      Contributor ⭐
      December 5, 2024

      Reach out how privately? 

      AARPConsumerCare
      Community Champion ⭐
      December 5, 2024

      @DebbieL802135  I can help with that! You will need to enable private messaging in the Community and you'll find the instructions here: https://aarp.info/47hWcl7  I look forward to hearing from you!  Jodee R. 

      Terms & ConditionsAccessibility statement