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SatinM165610
Contributor ⭐
October 30, 2024

Error: "Unable to process your redemption request"

  • October 30, 2024
  • 43 replies
  • 17105 views

 Well, looks like I am the next victim of this error.  Just started getting it today.  Who can help?

    43 replies

    Contributor ⭐
    October 31, 2024

    Everyone in my hosuehold is getting the same error message. I chatted with customer service they have no idea.  They escalated my case. Sucks. 

    Contributor ⭐
    October 31, 2024

    Count me in on having the same issue. By the number of views this post has and the other about the same issue, looks like there's others having the same problem.

    Community Champion ⭐
    October 31, 2024

    Thank you for letting us know you're getting this error, @JerryS361724. I've sent you a private message to take a look at your AARP Rewards account. - Diana G.

    Community Champion ⭐
    October 31, 2024

    Hey SatinM165610, I'm so sorry you are having trouble with redeeming your AARP Rewards points. Please send us a private message, and we will be happy to further assist you with this issue. -Ashlyn L

     
    SatinM165610
    Contributor ⭐
    October 31, 2024

    How do I send you a private msg?

    Contributor ⭐
    November 1, 2024

    I have the same problem! It's been going on 3 days now.

    I received this message, 'Unable to process your redemption request,'

    I cannot redeem points earned, enter sweepstakes, or play instant wins.

    Community Champion ⭐
    November 1, 2024

    @PetraG171570 It's time to get this fixed. When you have a moment, please send us a private message with your complete name, mailing address and email address so we can locate your account and look into this error message. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7  - Janelle M.

    Contributor ⭐⭐
    November 2, 2024

    I tried following these steps and the preferenc tab won't even load. 🤦🏽‍♀️ When is this issue going to be resolved? I've been waiting for 5 days.

    Contributor ⭐
    November 1, 2024

    Same here, for a few days now.

    AristotleOfGreece
    Contributor ⭐
    November 1, 2024

    Unable to process your redemption request...

     

    Going on for the past 3 days!!

     

    When is this going to be fixed???

    Community Champion ⭐
    November 1, 2024

    @AristotleOfGreece Let's look into your account together! I sent you a private message, so I can get more info from you. I look forward to speaking with you further!  - Janelle M.

    tinasinge
    Contributor ⭐⭐
    November 4, 2024

    Hello please send me a private message too thank you same problem 

    Contributor ⭐
    November 1, 2024

    Been going on for 3 days for me too

    Contributor ⭐⭐⭐
    November 4, 2024

    Help,  I am having the same issue.

    Community Champion ⭐
    November 5, 2024

    Hi @LutherF, I replied to your private message. Thank you! - Diana G.

    Contributor ⭐
    November 4, 2024

    same me 

     

     

    KellytheBelly
    Community Champion ⭐⭐⭐
    November 10, 2024

    'Unable To Process Your Redemption Request'
    (since October 30th, 2024)...

     

    So silly. My issue of errors persist. I took it upon myself to actually complete the Extra Credit for the month (of November), although I was never able to redeem anything anyway. Needless to say, completing the Extra Credit didn't open the portal of normalcy.  😑

     

    Another suggestion? Remove the 'Sold Out' Senior Planet Points Contribution. 4,000 Points going to the great unknown, I still would have liked to make that contribution, like I always do, because I have over a million+ points, and nowhere to use them.  🙄

     

    And, while I was trying to figure this out for myself (a little detective, a little DIY - because it's a 3-day weekend), checked developer tools [F12], and there are a bunch of errors. A ton. That can't be good. X's and red everywhere.

     

    Gotta have a sense of humor about this, or we'll all go crazy. *◟(👁 ͜ʖ👁)◞*

     

    🥴  Have You Tried Turning It Off And On Again?  [IT Crowd - YouTube]
    🥴  Try It Now!  [Kids In The Hall - YouTube]

     

    Or these other classic hits:

     

    🥴  'Unable To Process Your Requested Redemption...more like Unable to Process My Sanity.'

    🥴  'I'm convinced the 'Sold Out' Senior Planet Points Contribution is a secret society's way of keeping us from achieving enlightenment.'

    🥴  'I'm starting to think the developer tools are speaking in tongues. All those X's and red errors? It's like the codes are having a temper tantrum.'

     

    (╹ꇴ◠)

    ⭑ ๋࣭ ⭑... ⌞What the GLITCH!⌝ ... ⭑ ๋࣭ ⭑(っ ͡ ͡° - ͡ ͡° ς) Made of flesh and bone, not chips and blips.
    Jason2020LovesKelly
    Community Champion ⭐⭐
    November 10, 2024
    [̲̅$̲̅(̲̅5̲̅)̲̅$̲̅] (☉౪ ⊙) Please cancel my subscription to your issues.
    Contributor ⭐⭐⭐
    November 12, 2024

    Well, I have been waiting and nothing has been done. Unable to play instant wins and cannot use my points for gift cards.  I am beyond frustrated with this.

     

    Contributor ⭐
    November 13, 2024

    Most of us has been affected by the "Unable to process your redemption request" when trying to redeem.I only get replies that state...private message me with your info and I will investigate....well, when the "tickets" were created I did give all my info! So, why is AARP asking again??? and, the beat goes on & on & on....