Contributor ⭐

Error: "Unable to process your redemption request"

Forum|Forum|1 year ago
October 30, 2024
43 replies
17105 views

Well, looks like I am the next victim of this error. Just started getting it today. Who can help?

Contributor ⭐

Everyone in my hosuehold is getting the same error message. I chatted with customer service they have no idea. They escalated my case. Sucks.

J

JerryS361724

Contributor ⭐

Count me in on having the same issue. By the number of views this post has and the other about the same issue, looks like there's others having the same problem.

A

AARPConsumerCare

Community Champion ⭐

Thank you for letting us know you're getting this error, @JerryS361724. I've sent you a private message to take a look at your AARP Rewards account. - Diana G.

A

AARPConsumerCare

Community Champion ⭐

Hey SatinM165610, I'm so sorry you are having trouble with redeeming your AARP Rewards points. Please send us a private message, and we will be happy to further assist you with this issue. -Ashlyn L

SatinM165610Author

Contributor ⭐

How do I send you a private msg?

P

PetraG171570

Contributor ⭐

I have the same problem! It's been going on 3 days now.

I received this message, 'Unable to process your redemption request,'

I cannot redeem points earned, enter sweepstakes, or play instant wins.

A

AARPConsumerCare

Community Champion ⭐

@PetraG171570 It's time to get this fixed. When you have a moment, please send us a private message with your complete name, mailing address and email address so we can locate your account and look into this error message. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7 - Janelle M.

V

VanessaH806096

Contributor ⭐⭐

I tried following these steps and the preferenc tab won't even load. 🤦🏽‍♀️ When is this issue going to be resolved? I've been waiting for 5 days.

R

RandyK116611

Contributor ⭐

Same here, for a few days now.

AristotleOfGreece

Contributor ⭐

Unable to process your redemption request...

Going on for the past 3 days!!

When is this going to be fixed???

A

AARPConsumerCare

Community Champion ⭐

@AristotleOfGreece Let's look into your account together! I sent you a private message, so I can get more info from you. I look forward to speaking with you further! - Janelle M.

tinasinge

Contributor ⭐⭐

Hello please send me a private message too thank you same problem

V

ValeriaS102774

Contributor ⭐

Been going on for 3 days for me too

L

LutherF

Contributor ⭐⭐⭐

Help, I am having the same issue.

A

AARPConsumerCare

Community Champion ⭐

Hi @LutherF, I replied to your private message. Thank you! - Diana G.

E

ElanaE847374

Contributor ⭐

same me

KellytheBelly

Community Champion ⭐⭐⭐

'Unable To Process Your Redemption Request'
(since October 30th, 2024)...

So silly. My issue of errors persist. I took it upon myself to actually complete the Extra Credit for the month (of November), although I was never able to redeem anything anyway. Needless to say, completing the Extra Credit didn't open the portal of normalcy. 😑

Another suggestion? Remove the 'Sold Out' Senior Planet Points Contribution. 4,000 Points going to the great unknown, I still would have liked to make that contribution, like I always do, because I have over a million+ points, and nowhere to use them. 🙄

And, while I was trying to figure this out for myself (a little detective, a little DIY - because it's a 3-day weekend), checked developer tools [F12], and there are a bunch of errors. A ton. That can't be good. X's and red everywhere.

Gotta have a sense of humor about this, or we'll all go crazy. *◟(👁 ͜ʖ👁)◞*

🥴 Have You Tried Turning It Off And On Again? [IT Crowd - YouTube]
🥴 Try It Now! [Kids In The Hall - YouTube]

Or these other classic hits:

🥴 'Unable To Process Your Requested Redemption...more like Unable to Process My Sanity.'

🥴 'I'm convinced the 'Sold Out' Senior Planet Points Contribution is a secret society's way of keeping us from achieving enlightenment.'

🥴 'I'm starting to think the developer tools are speaking in tongues. All those X's and red errors? It's like the codes are having a temper tantrum.'

(╹ꇴ◠)

⭑ ๋࣭ ⭑... ⌞What the GLITCH!⌝ ... ⭑ ๋࣭ ⭑(っ ͡ ͡° - ͡ ͡° ς) Made of flesh and bone, not chips and blips.

Jason2020LovesKelly

Community Champion ⭐⭐

🥴 Have You Tried Turning It Off And On Again?

😂

[̲̅$̲̅(̲̅5̲̅)̲̅$̲̅] (☉౪ ⊙) Please cancel my subscription to your issues.

N

Nadja7

Contributor ⭐⭐⭐

Well, I have been waiting and nothing has been done. Unable to play instant wins and cannot use my points for gift cards. I am beyond frustrated with this.

J

JoanRich

Contributor ⭐

Most of us has been affected by the "Unable to process your redemption request" when trying to redeem.I only get replies that state...private message me with your info and I will investigate....well, when the "tickets" were created I did give all my info! So, why is AARP asking again??? and, the beat goes on & on & on....

Sign up

Login with SSO

Login to the community

Login with SSO