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Lanay1983
Contributor ⭐
April 21, 2024

Cruise Line Gift Cards Payment Error

  • April 21, 2024
  • 8 replies
  • 3170 views

I've tried 3 consecutive days to purchase the Carnival Cruise Gift Cards!! The system is holding my money but not processing the transaction. I've tried different pay methods, clearing cache/cookies, and even using a different AARP membership. It's so frustrating given they close on weekends, my money is being held, and I only have one day to pay off my trip. Has anyone figured out how to get around this? Even the ApplePay option on the phone won't allow to process the order. I don't see one helpful solution on here from AARP other than to call customer service which doesn't help me its the weekend and my stuff is due Sunday!!! So frustrating please help.

    8 replies

    AARPConsumerCare
    Community Champion ⭐
    April 22, 2024

    @Lanay1983 I'm so sorry to hear about the trouble you've had on the Rewards website. What error message are you receiving when you attempt to purchase a gift card? I see you were able to purchase a gift card on April 19 and your Rewards account is active with no issues.  - Janelle M.

    Lanay1983Author
    Contributor ⭐
    April 22, 2024

    It’s saying :

    Something went wrong with your transaction. Please try again or contact AARP Rewards Support at 1-866-451-6305.

    Please note, even though there was an error with this transaction, submitting your payment information may result in a temporary hold on your available funds. While funds have not been removed or withdrawn from your account, they may be temporarily unavailable as is standard banking procedure when validating a request to transact. Before retrying this purchase, please be sure you have the available funds.

    AARPConsumerCare
    Community Champion ⭐
    April 22, 2024

    @Lanay1983 Thanks for getting back to me! This error most often occurs when there is a billing mismatch. Please confirm that your name and your mailing address on your AARP account EXACTLY match the name and address on the billing statement associated with your credit card. Other common address discrepancies include missing building or apartment numbers and P.O. Boxes. Participants can't purchase gift cards using another person's credit/debit card. Are you using Ad-blockers? Ad-blockers may also cause this error message; be sure to disable any Ad-blockers that you may be using before attempting the purchase again. Also, any pending authorization hold from an unsuccessful transaction will automatically be released within 3 to 7 days; this holding period can vary from bank to bank.  - Janelle M.

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