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MandyT166891
Contributor ⭐
March 22, 2023

Can't get gift card purchases to process

  • March 22, 2023
  • 8 replies
  • 2091 views

I have been trying to purchase gift cards for the past couple hours and keep getting the message that something went wrong with your transaction.  I made sure all of my information matches, and have tried both on the computer and phone, both credit card and paypal.  Why is this happening?

    8 replies

    rednexsrus
    rednexsrus
    Community Champion ⭐
    March 22, 2023

    Sadly it is because the people working in the tech support department are so clueless. They have absolutely no idea what they're doing. Evidently training to do this job is very low priority with this administrator. This is not rocket science. There are other companies that do this job without all these problems.

    Just Saying

    lucyp061351
      AARPJanelleM
      AARPJanelleM
      Community Champion ⭐
      March 22, 2023

      @MandyT166891 Our escalations team is looking into your case and you can expect a response within 3-5 business days. Let me know if there's anything I can do to help!

      RobertW935818
      Contributor ⭐⭐⭐
      May 12, 2026

      Please look into mine.  This is wild to me.

      RobertW935818
      Contributor ⭐⭐⭐
      May 12, 2026

      I have been unable to purchase gift cards for over a month.   It is a known issue with AARP yet no one seems to know how to fix it.

        SummerOnTheWay1
        SummerOnTheWay1
        Community Champion ⭐⭐⭐
        May 12, 2026

        [Tuesday 5/12/26 10:35am ET]

         

        @RobertW935818 , did you call the AARP Customer Service? I "avoid" the Chat & Text options as they are AI. Other members are able to purchase, so maybe something to do with YOUR REWARDS ACCOUNT.

         

        ➡️[*** @RobertW935818 wrote:

        I have been unable to purchase gift cards for over a month.   It is a known issue with AARP yet no one seems to know how to fix it.

         

        RobertW935818
        Contributor ⭐⭐⭐
        May 12, 2026

        It's a known issue.  I was able to buy over 50 gift cards in the past, but have been blocked for going on two months now, and AARP seems unwilling and unable to fix anything.  As big as AARP is, I don't understand how so many people seem to have this sort of problem.  I cancelled my membership because of it.  Seems like they leave a lot of money on the table.  The payment processing works if I wanted to renew my membership.  But not gift card purchases.  Very odd.

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