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GeraldT778730
Contributor ⭐⭐
February 5, 2025

Can Not Purchase Royal Carb. cards....

  • February 5, 2025
  • 6 replies
  • 1740 views

Today,  After placing my order I get this response:  

There was a problem with your payment

I had this response for 2 weeks every day until 1/30/25.  Then my payment was accepted. 

So it seemed that technical problem was rectified. 

Then it took 5 days and many calls to finally get the cards delivered to my email.   

Okay, system is fixed. 

Today, all things are as they were, broke, again.  

 

Also, I do not have private message as a community preference option. 

      6 replies

      GeraldT778730Author
      Contributor ⭐⭐
      February 6, 2025

       I wonder if I'm  stuck in a Catch 22 situation ?  

      I'm frequently asked to send a Private Message in order to get help.

      But I need help in order to get the Private Message option added to my community preferences. 

      But I must say it is a pleasant surprise when my phone call for help is answered promptly by a representative.  They are very polite and empathetic to my problem. 

      I'll keep trying three times a day, every day. Then after 5-10 business days, I'll call again.  

      Gerald Tormey
        AARPConsumerCare
        Community Champion ⭐
        February 6, 2025

        @GeraldT778730 I'm sorry to hear you're still having trouble, but I'm glad you were able to call in where you can share your personal information in private. You can also use the Chat function on our website to do that too. Please let me know if there's anything else I can help with, and thanks for using AARP Rewards. Jodee R.   

        GeraldT778730Author
        Contributor ⭐⭐
        February 7, 2025

        No further help needed.  You representatives are very good. Problem resolved. 

        Purchase was successful and cards delivered. 

        Thanks Again. 

        Gerald Tormey
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