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Conversationalist ⭐⭐
April 15, 2026

California Pizza Kitchen redemption email didn't come

  • April 15, 2026
  • 8 replies
  • 1386 views

Did anyone else have this problem?

The longer it goes without it coming, the more concerned I am.

Chat resulted in an up to two week delay while it is investigated.

My points were deducted and a confirmation screen came up.   

    8 replies

    SummerOnTheWay1
    Community Champion ⭐⭐⭐
    April 15, 2026

    @RichardB815971 , it can take up to 24 hours to arrive. Fingers crossed yours arrive soon. 🤞 Hopefully you took a "screenshot" of the confirmation screen. I do & keep it until I receive my giftcard. IF for some reason it NEVER arrives, they usually will refund your points. Good luck!

    Conversationalist ⭐⭐
    April 15, 2026

    Yes, points get refunded but I have had the redemption taken and got nothing for it in the past. No replacement redemption allowed by the computer system.

     

    SummerOnTheWay1
    Community Champion ⭐⭐⭐
    April 15, 2026

    @RichardB815971 , well I hope it works out this time!!! 🤞