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TheresaR299197
Contributor ⭐⭐
April 5, 2026

Attempt to redeem my third gift card for the month of April, 2026.

  • April 5, 2026
  • 26 replies
  • 3607 views

 I attempted to redeem points for a $5.00 Chipolte gift card today, and received a message that I am at my monthly limit, which is incorrect.  I have redeemed points for two other cards this month, leaving one card remaining.  I thought, perhaps, this was a glitch involving the Chipolte card redemption, and attempted to redeem my points for Cheryl's cookies.  Again, the same message appeared.  Has anyone experienced this problem, and how difficult will it be for me to successfully resolve this with AARP?  Thank you for any information you may provide.  

      26 replies

      SereneSeagull
      SereneSeagull
      Community Champion ⭐
      April 5, 2026

      @TheresaR299197  Hi, I haven’t seen that happen , but maybe check your transaction dashboard., then click on your redemption tab.  It will list your redemptions by date.  See what you see there.  If you only see 2 redemptions for points for the month of April you can prove there’s a glitch.  CS can see it as well.  

        TheresaR299197Author
        Contributor ⭐⭐
        April 6, 2026

         Thank you for your kind response.  Yes, my transaction history reflects only two redemptions for April.  I reported the issue to AARP this morning, and was told that I would receive an email from AARP, within 10 days, as this matter is investigated.  

          SereneSeagull
          SereneSeagull
          Community Champion ⭐
          April 6, 2026

          @TheresaR299197 Good to know.  Mark your calendar, document and get names along the way.  

          tamcase
          Contributor ⭐
          April 5, 2026

          I am having the same issue.  I've only done 1 redemption this month.  Hopefully they fix this soon!

            TheresaR299197Author
            Contributor ⭐⭐
            April 6, 2026

             By chance, have you outright purchased any gift cards (not for points)?  Although that is irrelevant to the three card redemption limit, I am wondering whether this is causing a glitch on certain accounts.  

            tamcase
            Contributor ⭐
            April 18, 2026

            I have reached out twice and have received the same response.  There is an issue they are working on and unable to say when it will be resolved.  I have only been able to redeem the one point based redemption early on in the month.  I have been able to purchase 3 of the deal of the day gift cards without any issue.  Hoping this will get fixed, but if not this month, next......

            jd5928561
            Contributor ⭐
            April 10, 2026

            did you process a redemption on 3/31 ? on the west coast, the new day starts at 9pm .....

            KatrinaH24649
            Contributor ⭐
            April 18, 2026

            I am also having this issue. Transaction history says 2 redemptions with my first one being on 4-6. I did also try to get a card I have never gotten in the past & still the same message.

              SereneSeagull
              SereneSeagull
              Community Champion ⭐
              April 18, 2026

              @KatrinaH24649 Did you contact AARP Yet? If not,  they’re not here on the weekend, so need to try Monday.

              KatrinaH24649
              Contributor ⭐
              April 18, 2026

              Thanks - yes I did send them a message.

                TheresaR299197Author
                Contributor ⭐⭐
                April 28, 2026

                My issue has still not been resolved.  Very disappointing!

                  SereneSeagull
                  SereneSeagull
                  Community Champion ⭐
                  April 28, 2026

                  @TheresaR299197   It’s definitely been over the 10 working days.  What is the problem with why this takes so long?  And what exactly IS the problem?  Why? Is the question I want to know, why does it happen…And why does it takes this long to fix it?

                  TheresaR299197Author
                  Contributor ⭐⭐
                  April 28, 2026

                  I reported the issue on April 6th, and followed up with emails and phone calls.  The Escalation Department said that it is an IT problem and that it cannot be fixed, and my account will reset on May 1st.  A supervisor in Rewards indicated that the gift cards  are "an add on, not a benefit".  I have no idea how to even begin to interpret that statement.  The gift cards are a benefit of being an AARP member.  Period!  As the month is coming to a close shortly, I am not hopeful of a positive resolution, but will continue to pursue it.  The inability to address IT issues should not be an excuse to deny members of their monthly card redemptions.  

                    Karyn8
                    Community Champion ⭐
                    April 30, 2026

                     At least they gave you a good certificate. I redeemed for the Calif Pizza Kitchen which they couldn't deliver. I spoke with rewards and they say they can't replace the lost redemption but did replace the 11,000 points. The points aren't important, I can get that back in a day and a half. They should be able to make corrections immediatly. 

                    Karyn
                      TheresaR299197Author
                      Contributor ⭐⭐
                      April 30, 2026

                      I actually suggested Cheryl's Cookies, but was very pleased to receive an Amazon card.  

                        drlindamc
                        Contributor ⭐⭐
                        May 20, 2026

                        Redemption: Remember that for Rewards the beginning of the month is 11P CT, 10P MT, & 9P PT on the last day of the previous month; so if you are on, let’s say PT, and you buy a card w/ points any time between 9P-12A the last day of the month, that counts for the next month

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