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BrandennA667727
Contributor ⭐
April 9, 2025

AARP Needs To Perform Some Serious Maintenance On This Site

  • April 9, 2025
  • 12 replies
  • 2911 views

Recently I’ve been trying to redeem or play instant win and I was receiving this error message

“Oops! An error occurred. Please refresh your browser to get back on track”. “Sorry, we are having trouble accessing your account. Click to login and refresh”

Although I could earn points but I am unable to use them.  A few days ago, a member of my family called the help line to report an error that occurred during the registration and joining process.  Shut it down and carry out well organized maintenance.

      12 replies

      SummerOnTheWay1
      SummerOnTheWay1
      Community Champion ⭐⭐⭐
      April 9, 2025

      📎  I agree with you Brandenn @BrandennA667727 !!!

       

      YOU WROTE: Shut it down and carry out well organized maintenance.

       

      Take care,

      Nicole  👵

        MarkD524822
        Conversationalist ⭐
        April 12, 2025

        both of you are correct. But if 2024 members are blocked or data was deleted then we should not be able to earn points. Seems it’s only the Instant Wins that are affected. I had a chat sessions with Amanda 3 day ago on 4/8/25 & that canned response about escalating to IT team is just another stall tactic they continue to use as they have no idea how to fix this program.

          SummerOnTheWay1
          SummerOnTheWay1
          Community Champion ⭐⭐⭐
          April 12, 2025

          📎Mark @MarkD524822 , or they know how to fix it but NOT willing to invest the time to do so.

           

          YOU WROTE: that canned response about escalating to IT team is just another stall tactic they continue to use as they have no idea how to fix this program.

           

          Take care,

          Nicole  👵

            AARPConsumerCare
            Community Champion ⭐
            April 9, 2025

            Thank you for reaching out, @BrandennA667727. I can understand how frustrating this is. Please send me a private message to take a look at the error you received. You may need to enable your private messages first, please check our article: https://aarp.info/47hWcl7 - Diana G.

            SeveD962004
            Contributor ⭐
            April 9, 2025

            i'm getting the same error message, no problems until 2 days ago, contacted AARP told in 7 to 10 days I should hear from someone, hope that happens in that time frame as stated

              GreenwichG799788
              Contributor ⭐
              April 10, 2025

              Same me

               

                GrimmG957628
                Contributor ⭐
                April 10, 2025

                I think AARP maintenance redeem

                  AuraniaA761243
                  Contributor ⭐
                  April 10, 2025

                  I have try clear all cookie chrome and Redeem agains . But it ERROR " 

                  Oops! An error occurred. Please refresh your browser to get back on track. I have contact with admin AARP But Admin only talk " A member of our team will contact you within 10 business days to follow up on the escalation process. " . I hope AARP need check and fix it .. Please

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