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hh30978121
Contributor ⭐
May 7, 2026

3 MONTHS AND STILL CANNOT REDEEM POINTS!

  • May 7, 2026
  • 16 replies
  • 2134 views

So, after two "maintenance" sessions, I still cannot redeem rewards points.  After reading member's posts on AARP Community, it is clear that AARP does not care.

 

I am trying a new tactic - contacting Markel directly.  They are the administrator of AARP Rewards.  Contact Us | Markel

 

 Maybe if we ALL contact them every single day the rewards program will finally be fixed????

      16 replies

      SereneSeagull
      SereneSeagull
      Community Champion ⭐
      May 7, 2026

      Your state’s Attorney General.  FTC, and BBB

        hh30978121Author
        Contributor ⭐
        May 7, 2026

         I thought that the so-called maintenance was a indirect response from Markel.  I will continue contact them and keep my fingers crossed.

          SophieP768311
          Contributor ⭐
          May 8, 2026

          Is this the error message you get? I am now unable to redeem points rewards also. 

            hh30978121Author
            Contributor ⭐
            May 8, 2026

            Yes - this is exactly what I get.  Very frustrating.

             

            SophieP768311
            Contributor ⭐
            May 9, 2026

            I can understand and now join your suffering. It has been all downhill since Merkle took over from Deluxe rewards. I can't believe AARP tolerates all the problems that happen monthly with their rewards programs. 

              rednexsrus
              rednexsrus
              Community Champion ⭐
              May 8, 2026

              Sponsor: AARP, 601 E. Street NW, Washington, DC 20049. Administrator: Merkle Inc. (previously known
              as HelloWorld, Inc.), 3000 Town Center, Suite 2000, Southfield, MI 48075

              lucyp061351
                Rocky818
                Conversationalist ⭐
                May 8, 2026

                I belong to a group of about 40 people.  There are many of us that use AARP.  We did have some people with the same issues.  They eventually were able to redeem their points but unfortunately it did take about 7 months to get resolved. I know this can't feel good but try to hang in there for another 4 months, max. I am curious as to what happens so please keep updates on here.  I share them with our group so we can learn or at least try. 

                SophieP768311
                Contributor ⭐
                May 9, 2026

                Per AARP t&c it is Merkle that runs the program, so make sure your gripes go to the right problem company 😉 

                SophieP768311
                Contributor ⭐
                May 14, 2026

                Have you had any luck to get your points purchases to work yet? And if so what did they do to help you? Thanks! 

                DarrylL35959
                Community Manager
                May 18, 2026

                Hi @hh30978121 

                Hi! Sorry to hear you’re receiving an “unable to redeem” error. Please send me a private message along with the email connected to your account so I can check the status and look into the issue further for you. -AARP Darryl 

                  SophieP768311
                  Contributor ⭐
                  May 20, 2026

                  Hi I am having the same problem and sent you a private message yesterday! 

                  SereneSeagull
                  SereneSeagull
                  Community Champion ⭐
                  May 27, 2026

                  Any luck @hh30978121 @SophieP768311 ?

                    hh30978121Author
                    Contributor ⭐
                    May 28, 2026

                    No.  No response whatsoever from Markel.  I'm now trying to email upper management at AARP.  People ARE winning sweepstakes (you can see a list of winners) so the program is not completely down.  I just don't get it.

                     

                    But, I'm not ready to give up yet...

                      SereneSeagull
                      SereneSeagull
                      Community Champion ⭐
                      May 28, 2026

                      Seek out other places to help you as well.  

                        miknite
                        Contributor ⭐
                        June 11, 2026

                        My account was finally corrected to enable redeem points.   It took over 4 months...I have rejoined AARP, but should it occur again for a long stretch I shall demand a refund.

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