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GiannisK745032
Contributor ⭐⭐
June 19, 2025

06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

  • June 19, 2025
  • 35 replies
  • 9676 views

I tried to play instant win today and i got this error message. Who else is going through this? 

 

      35 replies

      JackR512552
      Contributor ⭐
      June 19, 2025

      Yes, you're not alone. 

        SummerOnTheWay1
        SummerOnTheWay1
        Community Champion ⭐⭐⭐
        June 19, 2025

        📎  I wonder WHY you guys are having this issue. Hopefully AARP will respond today when they return to work at 8am ET. Good Luck ALL!

        CatherineT72690
        Contributor ⭐⭐
        June 19, 2025

        What do you think could be the problem and do you have any idea how to get it fixed? 

        KristenD222700
        Contributor ⭐
        June 19, 2025

        i'm having the same issue happened last night, hope this is an issue that can be fixed

        CatherineT72690
        Contributor ⭐⭐
        June 19, 2025

        You're correct because it happened last night. I played instant win the other day and last night i was unable to do that because of the error. 

          EverettW223431
          Contributor ⭐
          June 19, 2025

          same here...i've cleared cookies but to no avail. 

            AARPConsumerCare
            Community Champion ⭐
            June 19, 2025

            Hello, @EverettW223431. We understand how frustrating this can be and sincerely apologize for any inconvenience caused. Are you still having issues? If that's the case, please send me a private message with more details about the error you are getting, and I'll take at look into this further. Thank you. - Daniela R. 

            BillyM242526
            Contributor ⭐
            June 19, 2025

            i could earn points but won't let me redeem or play Instant Win/Sweepstakes😤 i had to login the second time for me to be able to post a reply. AARP IT team should be tagged under this post

              AARPConsumerCare
              Community Champion ⭐
              June 19, 2025

              Thank you for taking the time to reach out, @BillyM242526. I sincerely apologize for any frustration caused by not being able to redeem your points. Are you still experiencing issues? If yes, I would appreciate it if you could send me a private message with more details about what's happening, and I'll be happy to take a look into this further. Thank you. - Daniela R. 

              AARPConsumerCare
              Community Champion ⭐
              June 19, 2025

              We can understand how frustrating this can be and sincerely apologize for any inconvenience caused, @GiannisK745032. If you're still experiencing issues after refreshing the page, please reach out in a private message. Thank you. - Diana G.

              GiannisK745032Author
              Contributor ⭐⭐
              June 22, 2025

              As you can see I'm not the only one going through this. Why not fix it for everyone? 

                SummerOnTheWay1
                SummerOnTheWay1
                Community Champion ⭐⭐⭐
                June 22, 2025

                📎@GiannisK745032 , for some reason AARP feels a "need" to fix ONE account at a time. I hope yours gets fixed SOON!!!

                  SummerOnTheWay1
                  SummerOnTheWay1
                  Community Champion ⭐⭐⭐
                  June 19, 2025

                  📎@GiannisK745032 @CatherineT72690 @BtW751689 @BillyM242526 @KristenD222700 @EverettW223431 @JackR512552 @MaryJ731368 - is this now fixed? 🤔

                  CatherineT72690
                  Contributor ⭐⭐
                  June 20, 2025

                  No, I'm still unable to redeem 🥱🥱🥱

                  Dlite315131
                  Contributor ⭐
                  July 17, 2025

                  Did you ever get your error fixed?  It's been a month for me and they do nothing!

                  MatthewTBrandimarte
                  Contributor ⭐
                  April 24, 2026

                  Why isn't AARP fixing this issue? I'm a professional IT person and this is a problem on the AARP site side. I don't understand how this is not being fixed. I've had this issue now for almost 2 years and NO ONE is helping. 

                  P.S. Where is this Private messaging thing? I can't find it on the site. 

                  Matthew T Brandimarte
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