AARP Help

I was reading your article about the Shingles vaccine.  To begin with, I am NOT an anti vaccine person.  I fully trust and believe in vaccines.  I had the new vaccine in mid 2018.  Both injections.  I also had the old vaccine when I turned 50.  So plenty of shots.  While traveling last September I came down with Shingles on my face that went into my eye.  It has been very bad.  Since that time I have met two other people who also had the shot about the same time, both also got Shingles, one worse than me.  The shot may be 97% efficient initially but I do not believe it is that efficient forever.  I have friends who think they are safe because they got the shot eight years ago.  I was told that new vaccines are not typically tested to see if a booster is required until ten years after the vaccine is released.  I did see a study on line that said after four years the vaccine was less than 50% effective.  This topic nee

FYI - I've seen at least two other postings on this topic... I get the "Staying Sharp" email newsletter, and sometimes hold them for a bit before clicking on the article links that I'm interested in.  I don't know if that delay is the problem ... but it shouldn't be. I open the newsletter email, click the link, and get a page at this link:  https://click.email.aarp.org/redirect_error.htmlthat has the message, "We cannot direct you to the requested web page at this time. Please try again." Even the "Contact Us" link at the bottom of the email behaves the same way. This happens with NEARLY EVERY newsletter I get from AARP.  I normally use the Brave browser, but I've tried it with Edge, also. I am currently trying to access a video in an email with the subject: "The Art of Managing your Emotions," and I guess the email is titled "Emotions Shape our Lives," but I can't even find it by searching the "Staying Sharp" content! Can someone pleas

when I sort by Instant Win/ Sweepstakes, only Instant Wins show up-  no sweepstakes - usually there are 15 per month to enter-   Is this a technical glitch?  I also sorted by Point value ascending & descending and still see no sweepstakes listed

 I have reported this issue several times over the last 2 months.  It was escalated to technical support and I has directed to an ombudsman contact.  This is still an issue and no one will respond including the ombudsman.  As this is not corrected and I have had NO SUPPORT I have resigned from AARP after eight years.  Got a refund..MAYBE when this is ever resolved I shall return.  Why can't a huge organization with a technkical team fix this.  I understand a lot of other member have the same issue.  

I have had a problem with the staying sharp cognitive assessment testing since June 11, 2025 and have reported it a few times and was given a case number 19516542 but the issue still exist with NO progress. It will be 5 weeks tomorrow, which I am very surprised that nothing has been done.   Is anyone experiencing issues?  JC

I have not been receiving the AARP magazine, or Bulletin for a couple of months. Last issue I got of either was back in mid June. Post Office can't find any problem, and I am receiving all my other subscriptions. My membership info is correct (i.e. mailing address). Please advise.

Consumer Cellular takes advantage of elderly customers. My mom had to cancel service because she could no longer afford it and her landline works better for her. Her phone was disconnected immediately but they are still making her pay for service for 3 more weeks and said she will have two more bills to pay.

I received my home internet kit on 3/12 and activated it with autopay to get the max discounts with my dashboard saying $50 instead of the $39. I confirmed my initial order had the GETHOME promo code added and I did receive the equipment and first month at the discounted rate. I've wasted several hours trying to get the offshore reps to help by chat and phone and its impossible and have no clue on why it should be 39 a month. Anybody have any luck and what did you do?

You guys sure make it hard to get something fixed. Haven't been getting all points for 2 days some but not all-are you trying to get rid of me? 

I manage multiple AARP accounts. One is for me and the other for my father who is 90+ and not computer savvy. AARP is now requiring a phone number for MFA (multi-factor authentication) which is a great idea, but it will not allow me to use the same phone number for both accounts. Can this be fixed? 

How do I enable 2 factor or multifactor authentication [ Microsoft authenticator or Google authenticator ] on my AARP login. Currently it sends a text to my cell phone but I'm wondering if there is a way to setup one of the authenticator apps that has an ever changing one time code. Microsoft authenticator or Google authenticator is what I use for other accounts when available. https://support.microsoft.com/en-us/account-billing/about-microsoft-authenticator-9783c865-0308-42fb-a519-8cf666fe0accThanks for your assistance!

I want to cancel my membership. I tried calling the 1800 # and that's not even an option since you can't get past all the "special" offers. Can someone help me get this done?  

It appears that the charging port was not populated. When you plug in the charging cord it does not appear to do anything and when you look at the receptacle it is only a plastic hole with no electrical contacts. Of course the charging light does not come on.

https://www.aarp.org/money/taxes/1040-tax-calculator/From this page, there is no calculator available. Yes, I'm logged in. I've tried Firefox & Edge with no success.

I received an email today that was in my spam but I believe it is valid, discussing AARP lawsuit for members who are on Facebook and accessed AARP videos.  Look in your spam, maybe you are getting this email as well.Comes from  Markels et al v. AARP Settlement Administrator --there is a lot more to this email, I am just including the first part in case you need to investigate further. Dear Class Member:A Settlement has been reached with AARP in a class action lawsuit alleging that AARP violated the Video Privacy Protection Act (“VPPA”) by disclosing the identities and aarp.org video-viewing activity of certain members and registered users of aarp.org without lawful consent. The lawsuit contends that AARP transmitted this information to Meta Platforms, Inc. (“Meta”)— the owner of Facebook—through use of a tool called the Meta Pixel. AARP denies all of the allegations made in the lawsuit, denies that it violated the VPPA, and denies that AARP did anythi

There have been so many movies and documentaries you have offered but always at 8 p.m. Eastern time. On the West Coast that is getting off work or dinner time. Once a movie had a showing offered at a different time but not that I have ever seen offered since. We pay the same subscription rate but are not equitably offered these move showings.

i am unable to add the membership card to Wallet after renewal. I deleted/removed the expired card in Wallet which said expired for the prior year membership. Now when I try to add from the App or the link, it doesn't do anything - the card is not added to Wallet. How can this issue be fixed? Thank you in advance for any help.

  I am unable to add my AARP membership card to my Apple Wallet. The Add to Apple Wallet button does not work in any search engine (Safari, FireFox, Chrome), nor does it work in AARPNow App. I know I can access my digital card in AARPNow, but I prefer to use my Apple Wallet. Any suggestions? 

We get 8 to 15 spam phone calls Monday through Friday! We don't have caller ID so we answer the phone, almost every call starts with a recording and then we are transferred to a "specialist". Since they wasted my time I stay on to waste their time and when I tell them to quit scamming people and get a real job they either hang up on me and about once a day they start swearing at me. These calls are mostly for Medicare part C, but are also med health, extended auto warranty, "you've been in an auto accident", ect, ect. Every call is from an off shore call center and the accents are so heavy they are hard to understand. Sometimes we even recognize the voice from an earlier call. We are on the national do not call list but that doesn't seem to help.So my real question is what can AARP do to help with this situation. I understand from other AARP members and similarly aged people that they are having the same issue. 

It's so frustrating that I have been trying to purchase gift cards for 2 days with no luck. I keep being told to just keep trying with no hope in sight. Someone please help!

AARP Help Center, I have been unable to purchase any AARP discounted gift cards since January 2025.  I have called AARP support 6 or more times already, but the issue was not resolved.  I went through numerous iterations with both AARP and AARP Rewards customer support to eliminate any possible causes on my end, including: 1) checked my browser, 2) edited my credit card to match the exact name on the credit card, 3) removed VPN, and more. Nothing worked.  Yet my husband used the exact same computer, browser, and credit card to purchase gift card on his account, and his request was successful.   I'm exhausted and want this issue resolved! Please help!

I hate the new Mahjong. The symbols are difficult to read and match. Please return to the old one. I have had to stop playing it because it is too hard to read. Thank you.Ihla  

I received a letter today from AARP - "Over the past few weeks we've been reminding you to restore your AARP membership.  You still have not responded and now our records indicate that your membership has expired".  They provided me with my membership number.  Problem is I have not received any reminders.  Further problem is I renewed my membership on April 29.  I received an email thanking me for renewing my membership.  This was a day before it was set to expire.  Same membership number that was on my expired membership letter.  What gives - are they trying to make me think that I did not renew just to get more money.  This is frustrating.  

While I agree with the Social Security Bill of Rights (no cuts, no privatization, no etc), it's just no no no. Why isn't there something about improvements and reforms to social security - e.g. raising the income caps on social security taxes - I've read that this alone could fully fund social security. Just saying no and what we want in benefits, without talking about what's wrong and needs improvement, will not garner any additional support that we don't already have or gain partnership with other special interest initiatives with the complimentary solutions. I think we actually have lost some influence on issues related to Social Security. The opponents to Social Security have been playing the long game and it seems to be coming to fruition - by delaying, waiting for (or causing) the national debt to drown social security, framing the discussion as entitlement, all leading to the de-fanging the 'third rail' of politics.

I have never saw anything on AARP if there are any discounts for this hotel.  I plan to stay at one in Tampa FL soon but I see their reviews are not very good. Has anyone ever stayed there?  The one I am looking at is on Anderson Road in Tampa.